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Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Norfolk, VA

4.2
1,802 Reviews

1,802 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center

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July 26, 2022

Good service. Specifically the tech. Guy is great. Best around and yall are lucky to have him! More

by kallik777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Dodd
Jul 26, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

July 26, 2022

Service and parts are great , Sales the poorest service you can imagine . It’s honestly sad More

by cleemedley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jorge Sarrazola
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Bryant
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We appreciate your continued feedback. Our team has your information and will be coordinating with you further.

July 25, 2022

Staff was very friendly and professional. and the wait times are not long at alll More

by marcuswallace42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marion "David" Dantzler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melvin Dickson Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

July 25, 2022

Reserved hood part one week in advance of my appt. on July 1st, but it was not there for my service appt. I was disappointed because now I have to go back to have it installed when it gets in. Have he More

by TIM.SEVERN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service People
Jul 25, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thanks, Tim. Our team has received your feedback and will ensure your satisfaction. Enjoy the day.

July 25, 2022

Was very pleased with the service didn't have to wait long to be seen More

by alb2k2
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
David Pridgen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

July 22, 2022

Courteous, caring and timely service. My husband and I have total faith in the Southern management and service teams. More

by darcy.g.mckenzie
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Cameron Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

July 20, 2022

The service department staff was polite and professional. They worked quickly and even apologized for the wait. There was no wait to be sorry for though. I would recommend them highly. More

by williamrbrown99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Lovell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

July 18, 2022

The Service Rep was very professional and knowledgeable and kept me abreast on the status of my vehicle while in the shop and time it was ready for pick up. More

by patrickjones43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina (Service Rep)
Jul 18, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

July 18, 2022

I had a good customer service experience and Stevie was very nice and supporting and friendly More

by ASHLEY_NELSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Lovell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

July 15, 2022

Set an appointment for known needed repairs. Dropped of vehicle and was told it would be done sometime the next day. Instead, recieved a call back after I called twice and was told of other repa More

by snider937
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim services advisor
Jul 18, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

To help our service leaders reach you, please provide us with your full name, contact information, and the nature of any concerns by emailing social@drivingsouthern.com or responding directly to this review with the requested information. We hope to hear back from you soon.

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