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Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Norfolk, VA

4.1
1,956 Reviews

1,956 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center

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January 17, 2023

The dealership has flexible appointing and is usually able to get a car in quickly. More

by TRICIA.RICH9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service employee
Jan 17, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

January 17, 2023

Sam Vanderslice is a one-of-a-kind service advisor to work with! He's fantastic! More

by BROADBENT3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Fridel
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Bryant
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Great to see you back again so soon! Your positive contributions are always appreciated.

January 17, 2023

Always great service and customer service at the dealership. So glad to be a part of the Southern family! More

by glwicker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie
Jan 17, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

January 16, 2023

I had a great experience! !!I will definitely come back. People are very outgoing and patient!! More

by ttippett1074
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ailstock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

January 15, 2023

Katie and her team are always helpful and quick. I actually enjoy bringing my car in for service, it’s stress free. More

by Kasey Ochipinti
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie, front desk in auto shop
Jan 16, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

January 13, 2023

Slow response to getting back to customer. Did not diagnose vehicle correctly. Took 45 minutes to have vehicle ready to pick up. And did not have vehicle pulled up to get in from where the pay More

by trenton.anderson98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marion "David" Dantzler
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Trenton. Our leaders have been notified of your feedback and will be contacting you directly to better your experience.

January 08, 2023

Very helpful and friendly staff. Had a large selection of vehicles of all different makes. More

by PRBURKETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
Jan 09, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

January 08, 2023

Always completes service within time that was given at drop-off time. All service completed as requested. More

by JMESSAMORE50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina Dickinson service rep
Jan 09, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

January 07, 2023

This dealership is the best I've ever went to. The people there makes me feel like I am a friend instead of being just a customer. I would recommend that you go there always. More

by binda9589
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Lovell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

January 04, 2023

Our battery went bad during our christmas trip and we were down a car. When the dealership opened, I called and asked if they had time to diagnose and repair. Even short most of their technicians, they s More

by sly23kodiak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cant remember.
Jan 04, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

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