Southern Dodge Chrysler Jeep Ram FIAT - Service Center
Norfolk, VA
1,802 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center
Service and parts are great , Sales the poorest service you can imagine . It’s honestly sad you can imagine . It’s honestly sad More
Staff was very friendly and professional. and the wait times are not long at alll and the wait times are not long at alll More
Reserved hood part one week in advance of my appt. on July 1st, but it was not there for my service appt. I was disappointed because now I have to go back to have it installed when it gets in. Have he on July 1st, but it was not there for my service appt. I was disappointed because now I have to go back to have it installed when it gets in. Have heard nothing about it arriving so I guess I will call to check on it. I paid for it. Service staff was very nice, I had state inspection and oil change, no issues. I think they probably sold it to somebody else but was told they had no record of it being held for me. I don't think I'm going crazy... I know that I called and spoke with the parts guy when I made my initial appt. with service folks. More
Was very pleased with the service didn't have to wait long to be seen long to be seen More
Courteous, caring and timely service. My husband and I have total faith in the Southern management and service teams. My husband and I have total faith in the Southern management and service teams. More
The service department staff was polite and professional. They worked quickly and even apologized for the wait. There was no wait to be sorry for though. I would recommend them highly. They worked quickly and even apologized for the wait. There was no wait to be sorry for though. I would recommend them highly. More
The Service Rep was very professional and knowledgeable and kept me abreast on the status of my vehicle while in the shop and time it was ready for pick up. and kept me abreast on the status of my vehicle while in the shop and time it was ready for pick up. More
I had a good customer service experience and Stevie was very nice and supporting and friendly very nice and supporting and friendly More
Set an appointment for known needed repairs. Dropped of vehicle and was told it would be done sometime the next day. Instead, recieved a call back after I called twice and was told of other repa Dropped of vehicle and was told it would be done sometime the next day. Instead, recieved a call back after I called twice and was told of other repairs they were suggesting. Come to find out, they still hadn't addressed the original concerns and and work that was already approved and expected. Took over a week to get vehicle back and still wanted to " upsale" additional work. While paying for repairs, over heard the sales manager berate, yell and cuss at another service department employee for an incident he created himself by not paying attention. I will be very hesitant to continue business with this location in the future. More