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Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Norfolk, VA

4.2
1,817 Reviews

1,817 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center

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November 22, 2021

When we first bought our 2018 Dodge Grand Caravan. We had issues getting approved. But Mark. The finance manager did everything in his power to help us. We got a great warranty which we have used for a trans More

by b1ueyeking
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry. We are happy to welcome you to the family of customers that have had a similar experience such as yours. Best wishes!

November 22, 2021

The service lady was not overly friendly. I also thought it took too long for a key and an oil change. We were wandering around the property and saw our Wrangler sitting in a parking spot. We went in and we More

by ncarlile0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Shaw
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you very much for bringing this to our attention. We are very sorry to hear that you did not receive the top-level customer service that you deserve from us and for that, we do apologize. We have already forwarded your feedback to our executive team for review and correction. If you can include your name, contact information, and nature of any concerns, we can get in touch with you sooner. Hope to hear from you soon.

November 21, 2021

The customer service I received was amazing. They work with me to make sure my vehicle needs was take care of in a professional manner. Recommended More

by erjones30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina Dickinson
Nov 22, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Have a great day!

November 18, 2021

Very quick and friendly service representative who listened to my needs and provided it in a timely manner More

by JOHN_CLIFT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The service rep
Nov 18, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

November 18, 2021

Great service very nice service techs service reps very helpful and friendly definitely recommend them More

by GREGSTONE62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina
Nov 18, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We appreciate your 5-star response! Thank you for your time and kind words. We will be here for any needs you should have in the future. Have a wonderful day!

November 17, 2021

Great service every time. great staff every time. Will definitely return in future for additional services More

by NASLLVP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
sam and tina in service
Nov 17, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry. We are happy to welcome you to the family of customers that have had a similar experience such as yours. Best wishes!

November 17, 2021

Great Job. Quick and honest service. Will definitely be back in the future. A pleasure to deal with. More

by creinhard01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

November 16, 2021

Very happy with the out come of the bed spray and the undercoating. Great job More

by donnaboykins44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Lovell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cameron Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Have a great day!

November 16, 2021

Tina always takes good care of me when I bring in my Fiat. She is very knowledgeable. More

by CHIAWONNA.C.SHELTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina
Nov 16, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We appreciate your 5-star response! Thank you for your time and kind words. We will be here for any needs you should have in the future. Have a wonderful day!

November 16, 2021

Great service and excellent communication from staff. Will definitely return in future for additional services More

by RON@DRIVINGSOUTHERN.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina
Nov 17, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Have a great day!

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