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Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Norfolk, VA

4.1
1,824 Reviews

1,824 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center

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June 06, 2019

Best Experience Hands Down Made the usual lengthy process of purchasing a vehicle seemingly short and definitely a worthy buy. Originally came in for service and left with a dam More

by cvyoung32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexandra, Reubin Houston
Jun 13, 2019 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Best regards, Cameron Shaw, Vice President, cshaw@drivingsouthern.com

May 29, 2019

Service Reuben performed excellent customer service and made it a very easy process on purchasing my 2019 Dodge Charger scat pack. Thank you to the sales team More

by Cjennings21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reubin Houston
May 29, 2019 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that Reuben was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and exceptional as possible. We look forward to assisting you with your future sales and service needs. Best regards, Cameron Shaw, Vice President, cshaw@drivingsouthern.com

May 16, 2019

Before and After The buying experience was great. Kevin was the best salesman on the floor by far. Getting through all the paperwork was easy and they helped me with a More

by MUSICSTREET77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Lovell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2019 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Best regards, Cameron Shaw, Vice President, cshaw@drivingsouthern.com

May 10, 2019

everyone is friendly and very attentive I suggest this dealership over all of them, clean, nice and responsible. I could not imagine going anywhere else. thank you all for a wonderful expe More

by KCHURCH03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alannah Gurecki
May 22, 2019 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Best regards, Cameron Shaw, Vice President, cshaw@drivingsouthern.com

March 19, 2019

Overall excellent service Excellent service with the shop who completed all the after purchase upgrades! They were friendly and did an awesome detailing job! I would have marke More

by Izzy
Recommend Dealer
Yes
Employees Worked With
Jenny
Mar 20, 2019 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for taking the time to submit this awesome feedback. Hearing that you received excellent service from our dealership is encouraging and reassures us of our commitment to our customers. We look forward to hopefully doing business with you again in the future. Best regards, Cameron Shaw, Vice President, cshaw@drivingsouthern.com

March 11, 2019

Awesome I have purchased 3 vehicles from southern and I've always loved my experience .Thank you. This recently Jeep purchase was my dream car so I'm excited More

by MODEL2MODEL.KC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hunter elms, Carlton Little
Mar 13, 2019 -

Southern Dodge Chrysler Jeep Ram FIAT responded

It was a pleasure to read about your third car-buying experience at Southern Dodge Chrysler Jeep Ram. Congratulations on your new Jeep! It's fantastic that we have earned your trust and repeat business; we look forward to seeing you again in the future! Best regards, Cameron Shaw, Vice President, cshaw@drivingsouthern.com

March 01, 2019

Would visit again Drove my Grand Cherokee up to the drive thru and was immediately greeted by the staff. They asked why I was there and even informed me of a recall on More

by DION.PHILLIPS1991
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina
Mar 06, 2019 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for the excellent feedback! One of our top priorities is exceptional customer care and we are proud that this was offered to you during your recent visit. Best regards, Cameron Shaw, Vice President, cshaw@drivingsouthern.com

December 05, 2018

Worst experience i have gone thru have been waiting for a gas tank for my 2016 ram 1500 for 2 months have contacted FCA there even worst to deal with have had 3 dates that mt tank was More

by caveman993
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
glenn
November 27, 2018

Bad fuel tank Have had a problem with my ram 1500 can not put fuel in it from a gas station pump had taken it to the dealer southern dodge in October was told it wa More

by Caveman993
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Glen
Nov 28, 2018 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for alerting us of this issue. Our top priority is delivering 100% customer satisfaction, and I'd like to extend my sincerest apologies for your recent experience. I would really appreciate the chance to speak with you regarding this matter so we might work toward a resolution. Please contact me at your earliest convenience. Sincerely, Cameron Shaw, Vice President, cshaw@drivingsouthern.com

November 05, 2018

New to the Area I had been seeing a family mechanic since moving to VA. Brought my Jeep in for a recall repair. Met Sam, very nice and professional. I was given a lis More

by jazzy3892
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam V
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