Southern Dodge Chrysler Jeep Ram FIAT - Service Center
Norfolk, VA
1,824 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Best Experience Hands Down Made the usual lengthy process of purchasing a vehicle seemingly short and definitely a worthy buy. Originally came in for service and left with a dam Made the usual lengthy process of purchasing a vehicle seemingly short and definitely a worthy buy. Originally came in for service and left with a damn near new vehicle. More

Service Reuben performed excellent customer service and made it a very easy process on purchasing my 2019 Dodge Charger scat pack. Thank you to the sales team Reuben performed excellent customer service and made it a very easy process on purchasing my 2019 Dodge Charger scat pack. Thank you to the sales team at Southern dodge, I will be sending everyone I know who’s interested in buying a car to you guys. More
Before and After The buying experience was great. Kevin was the best salesman on the floor by far. Getting through all the paperwork was easy and they helped me with a The buying experience was great. Kevin was the best salesman on the floor by far. Getting through all the paperwork was easy and they helped me with all questions asked. AFTERWARDS WITH ALL THE EXTRAS I SPENT CLOSE TO 6500.00 OVER THE PRICE OF THE CAR. NO BIGGIE....... The work that i had done to the car was the worst work I've ever seen. Taking it back to be re done. Undercoat was ridiculous. Not professional at all. Interior cleaning theres silicone all over the fabric seats. The paint guard was applied to a dirty surface so they buffed the dirt into the paint. Theres more tint wasn't done that i paid for then they tell me i have to get a voucher and go somewhere else to get it done. Just very unsatisfying to say the least. If they dont fix this i will not buy another car from this dealership. More
everyone is friendly and very attentive I suggest this dealership over all of them, clean, nice and responsible. I could not imagine going anywhere else. thank you all for a wonderful expe I suggest this dealership over all of them, clean, nice and responsible. I could not imagine going anywhere else. thank you all for a wonderful experience Regards Katie church More
Overall excellent service Excellent service with the shop who completed all the after purchase upgrades! They were friendly and did an awesome detailing job! I would have marke Excellent service with the shop who completed all the after purchase upgrades! They were friendly and did an awesome detailing job! I would have marked 4 stars because of the below but your organization has some off the wall perfection scoring and I don’t want their good service to be penalized. However, I have had one issue which has been with the finance department. I left 2 messages and was there in person to pickup my Jeep and asked to speak with someone. None of these requests have been followed up with a response. I was able to get the answer to one question however the information needed on how to make my first payment to the lease company remains unanswered. More
Awesome I have purchased 3 vehicles from southern and I've always loved my experience .Thank you. This recently Jeep purchase was my dream car so I'm excited I have purchased 3 vehicles from southern and I've always loved my experience .Thank you. This recently Jeep purchase was my dream car so I'm excited . More
Would visit again Drove my Grand Cherokee up to the drive thru and was immediately greeted by the staff. They asked why I was there and even informed me of a recall on Drove my Grand Cherokee up to the drive thru and was immediately greeted by the staff. They asked why I was there and even informed me of a recall on my vehicle. More
Worst experience i have gone thru have been waiting for a gas tank for my 2016 ram 1500 for 2 months have contacted FCA there even worst to deal with have had 3 dates that mt tank was have been waiting for a gas tank for my 2016 ram 1500 for 2 months have contacted FCA there even worst to deal with have had 3 dates that mt tank was suppose to be in do you think anyone called to let me know that it did not come in H--- no FCA or the dealership i would just like to know who with this so called customer service group that can help me get my tank More
Bad fuel tank Have had a problem with my ram 1500 can not put fuel in it from a gas station pump had taken it to the dealer southern dodge in October was told it wa Have had a problem with my ram 1500 can not put fuel in it from a gas station pump had taken it to the dealer southern dodge in October was told it was a bad tank was told they would have a new tank by November 12 call the factory and they said it would be in by November 6 well no one called me to tell me that there was no tank tried to call the factory (ammie) case manager and never got a call back have tried most everything now its November 27 and still no tank and no one can tell me anything I will now be posting a video of how to put gas in a ram truck this has been the worst customer service I have ever seen in my life that's dodge More
New to the Area I had been seeing a family mechanic since moving to VA. Brought my Jeep in for a recall repair. Met Sam, very nice and professional. I was given a lis I had been seeing a family mechanic since moving to VA. Brought my Jeep in for a recall repair. Met Sam, very nice and professional. I was given a list of repairs that needed to be done. Returened two weeks later to have a few things off the list repaired. Done in a timely manner, you can definitely tell repairs were made. I will be back to complete other repairs noted on the list. Thank you! More