Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Excellent service I went in expecting a couple of hours for my state inspection with it being less than an hour. Excellent service. I will continue to go to this servic I went in expecting a couple of hours for my state inspection with it being less than an hour. Excellent service. I will continue to go to this service location for all my needs. More

Not happy! I have to use this dealership for all service to my car because of location but I am never happy with the service. Here are the reasons why: 1. It ta I have to use this dealership for all service to my car because of location but I am never happy with the service. Here are the reasons why: 1. It takes forever for someone to answer the service line 2. I am often disconnected with and have to call back multiple times 3. People are rude and short on the phone 4. Communication with the service department is difficult because they are too busy to hear my concerns and hurry me along as though I am not important. 5. The work on the car gets done very well, but the customer service is TERRIBLE!!!!! More

Customer Service I was not given good customer service by Service Advisor. My car has been service at this dealership for over 2 years for the same problems that was I was not given good customer service by Service Advisor. My car has been service at this dealership for over 2 years for the same problems that was not fixed. More

Excellent service My truck broke down. I was able to drop it off at the dealer. They identified the problem that day and the following day had the part in and repaired. My truck broke down. I was able to drop it off at the dealer. They identified the problem that day and the following day had the part in and repaired. I have been taking my truck to Southern Dodge for at least 13 years and have always been treated a valued customer. The service has always been exceptional. More

Service My vehicle was in need of a routine oil change and state inspection sticker. I requested that Mike Leonard service my vehicle because he has always My vehicle was in need of a routine oil change and state inspection sticker. I requested that Mike Leonard service my vehicle because he has always treated my vehicles with the upmost respect and first class maintenance. I have been going to this same dealership since 2001 and as long as they have mechanics of Mike's caliber, I will continue to be a customer.. More

Fast and efficient I couldn't ask for better service they were fast it was done right the first tim. Every one was friendly I can't complain I couldn't ask for better service they were fast it was done right the first tim. Every one was friendly I can't complain More

Poor communication, poor service My car was towed there. AAA confirmed that it arrived at arrived at 5:15. I was assured that "I would get a call once my vehicle arrived." Nothing. I My car was towed there. AAA confirmed that it arrived at arrived at 5:15. I was assured that "I would get a call once my vehicle arrived." Nothing. I called at 5:30. Service stated 'nobody dropped off a car.' Asked if someone could physically verify if my car was there. No one could 'find the time' to look in the parking lot. Finally spoke to a Manager (I believe he was Sales) to verify my car's physical presence. I at least got that assurance from him. As far as the service, I never received a call with an update; all calls were initiated by me. Before coming to pick up the vehicle, I spoke to the service advisor, he said the battery was changed, and everything was fine. With the myriad of indicator lights when I brought it in, I asked if all codes were cleared. He said "yes." Finally picked up the (unwashed) vehicle, and CEL was still on. "Oh, I was thinking of a different car." Took it back to have techs clear the code, they couldn't do it (I wouldn't have picked up the car had I known that.) I was assured "Oh, you could drive it to Kalamazoo, as long as the CEL isn't flashing." The car started sputtering before it even made it off the lot. Made it home, then died again; didn't quite make it to Kalamazoo. In short, ZERO communication from Service, and techs couldn't find the issue. Unimpressed. Issue finally resolved at a local auto electric establishment. Skim error, which is something that I would like to think that the dealership could have identified. More

Tire Issues Had a nail in my tire, turned out it did not penetrate through, also thought my appointment was at 9:00 it was actually 10:00, they were still able to Had a nail in my tire, turned out it did not penetrate through, also thought my appointment was at 9:00 it was actually 10:00, they were still able to accommodate me anyway. Kudo's More

Car was.cleaner pick it up My truck was cleaner when I brought it in I had to have it cleaned the service was good the person who gave it back to me just walked away with out sa My truck was cleaner when I brought it in I had to have it cleaned the service was good the person who gave it back to me just walked away with out saying anything to me so I. Just drove away but I will come back again for a new truck More

Always great service I’m always satisfied when I bring my car in for service. The team is always polite and helpful, and I know in good hands with the Southern team. I’m always satisfied when I bring my car in for service. The team is always polite and helpful, and I know in good hands with the Southern team. More