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Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Norfolk, VA

4.1
1,976 Reviews

1,976 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center

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November 15, 2021

Sam Vanderslice - Serv Mgr - Great help! Thanks Sam. Van Starts Great. Will be Back. in 10 years 1st time Truck in for Repair - Great Truck - Thanks Bobb More

by Bbob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Vanderslice
Nov 15, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you the customer. We look forward to seeing you again soon. All the best!

November 14, 2021

They do not service vehicles in the order of when you arrive on Saturday for oil changes. I all depends on what line your in, the closer to the service desk the quicker you are in and out! More

by ANDREHOLMES37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Lovell
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ailstock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for taking the time to provide us with feedback. It is always our goal to provide efficient and friendly service always so we do apologize for not hitting the mark during your visit. If you should have any ongoing concerns, feel free to include your name, contact information, and nature of any concerns to social@drivingsouthern.com and we will be happy to speak with you further. Thank you!

November 13, 2021

Dropped off vehicle for standard oil change service. First come, firsts serve. No appointment was necessary which was good because I needed to get it done but I couldn’t figure out when I could bring it More

by RichC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I do not recall
Nov 13, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your kind response! We always appreciate hearing positive feedback about your contact with our associates. We always ensure everyone in our organization has the same goal of providing the highest level of customer service possible. Have a great day!

November 11, 2021

Service was good. They took care in servicing my truck. Was in and out in no time. Forgot employee name. I think it was Tina More

by ECUNNINGHAM12
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tina
Nov 12, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

November 11, 2021

Great service always, keep up the good work, good workers, need more good service people. More

by DJCOOPER05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Ailstock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your kind response! We always appreciate hearing positive feedback about your contact with our associates. We always ensure everyone in our organization has the same goal of providing the highest level of customer service possible. Have a great day!

November 10, 2021

Tina always provides great service for me. She is professional, genuine, and cares about my comfort. More

by SUSAN.DOZIER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina Dickerson
Nov 10, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Have a great day!

November 09, 2021

Place was great. Clean. People friendly and service to my jeep was quick. Will be returning for my next service More

by kallik777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Lovell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cameron Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Fridel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean O'Hara
Nov 09, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We appreciate your 5-star response! Thank you for your time and kind words. We will be here for any needs you should have in the future. Have a wonderful day!

November 09, 2021

Employees never seem happy, they never seem to want to help would rather you just go away as well did $1800 worth of service and left and found out I had a headlight out which is a part of the check for o More

by HESSD2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Angela was ok
Nov 09, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for providing us with feedback. We do apologize if your expectations did not match your experience with us recently but we are here to help turn this situation around with you. Please include your name, contact details, and nature of any concerns to social@drivingsouthern.com and we will have one of our team members address any concerns with you to ensure you are fully satisfied. Hope to hear from you soon.

November 09, 2021

From the time I drove into the service port to the time I checked out, everyone was so pleasant and helpful. What a great team in the service department! More

by Toni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
don't remember names!
Nov 09, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Have a great day!

November 09, 2021

The service at Southern Dodge Chrysler Jeep Ram FIAT was outstanding as always. They took great care in servicing my automobile. More

by billmesta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marion "David" Dantzler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We appreciate your 5-star response! Thank you for your time and kind words. We will be here for any needs you should have in the future. Have a wonderful day!

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