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Southern Dodge Chrysler Jeep Ram FIAT - Service Center
Norfolk, VA
1,814 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,814 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center
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September 28, 2018
Awesome mechanic and service advisor! Quick response time from the advisor and mechanic working on my car. I feel like Nancy the mechanic on my vehicle went above and beyond to make my exp Quick response time from the advisor and mechanic working on my car. I feel like Nancy the mechanic on my vehicle went above and beyond to make my experience great after my previous bad experience at the Chesapeake store. More
by tristan.bailey73
Verified CustomerEmployees Worked With
Navy showers. Gary
September 28, 2018
Good experience Service center provided top notch and quicker service than expected. Ms. Kelly took very good care of me and made sure that my appointment went as sup Service center provided top notch and quicker service than expected. Ms. Kelly took very good care of me and made sure that my appointment went as supposed. More
by MRHORTON28
Employees Worked With
Amanda Kelly
September 28, 2018
friendly. always get you in and out. Made appointment for my free oil change and forgot I needed inspection for that month. They worked me in. I was in and out within an hour. The inspect Made appointment for my free oil change and forgot I needed inspection for that month. They worked me in. I was in and out within an hour. The inspection was free too. Always a great experience. Chilled out watching TV before you know it they were done. 👍👍 More
by LILMICK10
Employees Worked With
Don’t know her name. They lady that works in service department in the back
September 27, 2018
Great Service Southern's Service team provided prompt and outstanding service during a time of month that is traditionally very busy for service and car inspections Southern's Service team provided prompt and outstanding service during a time of month that is traditionally very busy for service and car inspections. I would definitely recommend this service center and car dealership to anyone looking for car service. More
by JFSAYLOR
Employees Worked With
Brianna Livingston
September 27, 2018
Quick Good customer service and in a great timely manner. Got there early and was out with in 2 hours. Answered all my questions and made sure I was satisfi Good customer service and in a great timely manner. Got there early and was out with in 2 hours. Answered all my questions and made sure I was satisfied More
by n.lopezalvarado90
Employees Worked With
JR Staton
September 27, 2018
Went to get my truck serviced Got my truck serviced at Southern off of Military Highway the service department was great got my truck out in 2 hours the sales department on the oth Got my truck serviced at Southern off of Military Highway the service department was great got my truck out in 2 hours the sales department on the other hand is unquestionably the worst experience I ever had at a dealership. Salesman said he'd only been working there for a month said that he needed help feeding his kids and he could really use my help to help him. After telling him what I was looking for he said he had to go look for it said it wasn't even on the lot. The truck was on the lot. He came back all surprised after he found out that he was wrong and saying come on let's go look at your truck. Play the normal games that salesman's do. But went to a new career low for me told me what he could do told me what he couldn't do, was just a joke. Said that he didn't work for the dealership said that he worked for me saying he was on my side but then told me to get out of his house his office. More
by musicbluemike33
Employees Worked With
Sean Vaught
September 26, 2018
convenient & fast! this location is on the corner by my job... dropped off car in the am( before 8) & got the completed call by 10:30 am. Amanda is great! this location is on the corner by my job... dropped off car in the am( before 8) & got the completed call by 10:30 am. Amanda is great! More
by Donnasilver
Employees Worked With
Amanda Kelly
September 26, 2018
Quick and easy service visit Sam is very helpful, I brought my car in for warranty work, and he was professional and knowledgeable. It is a true pleasure to have my car serviced h Sam is very helpful, I brought my car in for warranty work, and he was professional and knowledgeable. It is a true pleasure to have my car serviced here. More
by CALEABASH
Employees Worked With
Sam vanderslice, Cale Spafford
September 26, 2018
No resolution Dealership overcharged for price and labor to fix the issue with my car. The part that needs to be replaced and labor should be covered under the exte Dealership overcharged for price and labor to fix the issue with my car. The part that needs to be replaced and labor should be covered under the extended warranty that I purchased when I bought the car. More
by G
Employees Worked With
Glen
September 25, 2018
Service Dept I called to set up my appointment for a leak, lock/electrical issue with driver door, electrical issue with interior light, and fog lights not coming I called to set up my appointment for a leak, lock/electrical issue with driver door, electrical issue with interior light, and fog lights not coming on. I was told it would be a $129 “diagnostic fee” which would be applied to the bill, which is fine. When the service advisor called when the leak issue was assessed, he stated they would need the vehicle for a couple days because they need to fabricate the parts. I asked how much that would cost and it was approximately $1000. I have nothing that is aftermarket on my car. Why would it have to be fabricated? The advisor stated he was just passing the message because leaks are outsourced. So I then asked how much were the other issues going to cost. He stated they had not started on looking into those issues yet. Somehow got on the topic of the “diagnostic fee” which I was informed it is $129 per problem, not all together. This was not specified when I called originally. I said since it is going to be at least $390 before even knowing the problem I would just come back and pick it up. Since they only assessed the leaks and not all the other problems they would only bill me for that.... ok.... go to pay and it’s $150.... what happened to $129??? I give it 2 stars instead of 1 because Jay was considerate and respectful through the hole ordeal. To no fault of the employees I felt taken advantage of by the company itself. More
by Matt
Employees Worked With
Jamila Braxton
