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Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Norfolk, VA

4.1
1,850 Reviews

1,850 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center

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August 17, 2023

I have purchased all my cars from Southern Dodge unfortunately I am not impressed with the service department as I have personally experienced poor customer service on several occasions. As a loyal More

by DJCALIENTE
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service representative for the oil change
Aug 17, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerjeepdodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.

August 17, 2023

My car was serviced, inspected, overall checkup and a filter replaced while we waited. They kept us informed about what was going on and how much longer it would take. We were pleased with everything. More

by PERSIMMONTREECOLLECTIONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
don't remember names
Aug 17, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

August 14, 2023

One of the few Dodge dealers that still have quick lane service. Fast good service would recommend and definitely will be back! More

by cmore225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Aug 14, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

August 14, 2023

As always the service department performed above and beyond. Though it took 2 days more than expected to complete…. Tina kept me informed of the situation. I understand the shortage of trained mechanic More

by CWILLOUGHBY1
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina in service dept.
Aug 15, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you, Crissie! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

August 13, 2023

They did what no one else was willing to do. They fixed my car. Thanks More

by bobbobhttp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

August 11, 2023

Southern dodge has great service people. They are informative and care about me as a person. They also let me know what I need to pay attention to needing repair coming down the pike. Very r More

by jmgidley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service writer Tim, Dave Griffin, and Michael Leonard
Aug 11, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

August 10, 2023

when i pulled over for the maintenance, the guy who assisted me was very pleasant and nice! the line was getting longer that he diverted other cars on the other lane. I wish I have gotten his name! More

by camille
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
the guy who checked me in
Aug 10, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

August 10, 2023

I came in at 7:05 am for an inspection and 27 point servicing. Was there for 5 hours without one rep giving me status on why it was taking so long. Other customers came and went while I was waiting T More

by colemanjg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maintainence
Aug 10, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerjeepdodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.

August 07, 2023

The Service department are always friendly and timely. ..appreciate them so much for being fast and efficient! More

by DIMPLESGIRL83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina in the service department
Aug 07, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

August 07, 2023

There was good communication with expectations of how long the replacement process should take. Pleasant and respectful attitudes. More

by edezalcarr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samuel Vanderslice
Aug 08, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

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