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Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Norfolk, VA

4.1
1,862 Reviews
Call Service Center (757) 855-2277

1,862 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center

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June 16, 2023

Tina is great! always attentive and straight forward. Overworked but she is always a straight shooter. More

by abdul.ceville
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TINA in service
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Jun 16, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

June 15, 2023

Used express service for an oil change without appointment. Received my vehicle back in 2 1/2 hours. Personel that interacted with me were courteous and professional. More

by Rhunt82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nobody in sales or administration
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Jun 15, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Great to see you back with us again, Robert!

June 15, 2023

Great service and Great care for my truck. Always make me feel welcome and I'm the #1 customer. More

by frederick44va
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fast Oil personel
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Jun 15, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We appreciate your continued and ongoing support, Frederick!

June 14, 2023

Took care of the needs I had and made sure I was completely satisfied. Thanks! More

by GUS.ROLDANCASTILLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina
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Jun 14, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Great to hear from you again so soon!

June 14, 2023

Great dealership. Service dept was very friendly and listened to my needs. Service was quick and on time. More

by majorfonner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Sarrazola
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Great to see you back with us again, Phillip!

June 14, 2023

Southern Dodge Norfolk provided me, as a customer, with great management and customer service. I will be returning to this location in particular from now on. More

by boycedemitri024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina, Beatrice
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Jun 14, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you again for this positive feedback, Demitri!

June 13, 2023

I have been trying to get a recall part since March. This is the third time it's been ordered. Let's hope the third time is a charm. More

by virkevin03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Report | Print
Jun 14, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We can appreciate the ambiguity that DealerRater offers users but that does not allow us to properly assist an actual customer with a real need. If you happen to be a customer that would like us to help you with an issue you are experiencing, please provide us with your full name, contact information, and the nature of any concerns by emailing social@southernchryslerjeepdodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 13, 2023

Excellent service. Service rep was very attentive and went the extra mile. Turn in was easy and everyone was very friendly. More

by jdickinson13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dickinson, Karen
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Jun 14, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Great to hear from you again so soon!

June 12, 2023

The service was expeditiously accomplished and the staff members were very kind. The waiting room was welcoming as well. Overall outstanding service! More

by ANTHONY_MORISSET2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Jun 13, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Great to see you back with us again!

June 09, 2023

The staff is always courteous & friendly. I don't mind the wait times because I understand that patience is greatly appreciated. They always do a great job & assure everything is done proper More

by carolyn.garry4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
Report | Print
Jun 12, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Great to see you back with us again!

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