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Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Norfolk, VA

4.1
1,917 Reviews

1,917 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center

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July 31, 2023

I have had more than one experience of Tina being rude to me, but the rest of the crew is, usually, helpful. More

by WOODKARI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Vanderslice
Jul 31, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We appreciate your feedback and are eager to better your return experience.

July 31, 2023

Sam Vanderslice- Service Adviser was great. Got me in and out within 2 hours. Thank you!!! I’ve never really had any issues with Southern which they have not fixed!!! More

by dayna33064
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samuel Vanderslice
Jul 31, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

July 28, 2023

When I arrived at the dealership, I was informed that the service center computer network was inoperative. I continued to receive an update as the day progressed and within 2 hours they were able to service More

by TOM_JUDI.MCKENNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina
Jul 28, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We value and appreciate your business, Tom. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

Jul 28, 2023 -

TOM_JUDI.MCKENNA responded

I appreciate the initial response and look forward to hearing from you.

July 28, 2023

Southern has always treated our family as their family. They go the extra steps to make sure we are satisfied. Thank you and God Bless your company. More

by timhf9633
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
can not remember
Jul 28, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Great to see you back with us again!

July 28, 2023

The service personnel were very polite and professional. I was having a bad week and your people renewed my faith in humans. More

by CWILLOUGHBY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department and parts department
Jul 31, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you again for this feedback, Carl!

July 27, 2023

The customer service and communication was good from start to finish. Keep up the good work!! More

by debjwalker1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina and Tim in the Service Department were AWESOME!!!!
Jul 27, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Great to see you back with us again!

July 27, 2023

Awesome service ! !! State inspection and Southern Oil change. 1 hour 10 minutes. Sam and Tina were so helpful !!! More

by Blue Skys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam and Tina
Jul 27, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We always appreciate your continued loyalty and support!

July 27, 2023

Great service department as well as great technicians. Some Technicians have been there for many years . You also can’t beat FREE oil changes and state inspections for life . I wouldn’t think of purchasin More

by DECKERCHRIS86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ailstock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

July 25, 2023

Good attitude 😊 smiles all the time professional give u different ways to solve a problem and save money More

by Mattie n carlos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Bryant
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

July 24, 2023

Great fast service and very informative. Love the dealership and all service warranties. Thank You More

by Roderick Whittaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Lovell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cameron Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ailstock
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you again for this positive feedback, Roderick!

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