Back

Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Norfolk, VA

4.1
1,867 Reviews

1,867 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Sort by
June 14, 2023

Took care of the needs I had and made sure I was completely satisfied. Thanks! More

by GUS.ROLDANCASTILLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina
Jun 14, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Great to hear from you again so soon!

June 13, 2023

I have been trying to get a recall part since March. This is the third time it's been ordered. Let's hope the third time is a charm. More

by virkevin03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Jun 14, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We can appreciate the ambiguity that DealerRater offers users but that does not allow us to properly assist an actual customer with a real need. If you happen to be a customer that would like us to help you with an issue you are experiencing, please provide us with your full name, contact information, and the nature of any concerns by emailing social@southernchryslerjeepdodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 13, 2023

Excellent service. Service rep was very attentive and went the extra mile. Turn in was easy and everyone was very friendly. More

by jdickinson13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dickinson, Karen
Jun 14, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Great to hear from you again so soon!

June 12, 2023

The service was expeditiously accomplished and the staff members were very kind. The waiting room was welcoming as well. Overall outstanding service! More

by ANTHONY_MORISSET2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Jun 13, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Great to see you back with us again!

June 09, 2023

Great service while I was there then started to be harassed about filling out this survey. I even expressed that I didn’t want to do any to do they still called and emailed asking me to do it. More

by jubrown24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Lovell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerjeepdodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 09, 2023

Terrible communication. Left multiple messages with no return calls. Even denied having our vehicle at one point. I would never purchase a vehicle from this dealership be More

by Fleets
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Dept
Jun 09, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We can appreciate the ambiguity that DealerRater offers users but that does not allow us to properly assist an actual customer with a real need. If you happen to be a customer that would like us to help you with an issue you are experiencing, please provide us with your full name, contact information, and the nature of any concerns by emailing social@southernchryslerjeepdodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 09, 2023

The staff is always courteous & friendly. I don't mind the wait times because I understand that patience is greatly appreciated. They always do a great job & assure everything is done proper More

by carolyn.garry4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
Jun 12, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Great to see you back with us again!

June 09, 2023

Unbelievable fast, friendly, clean service center! I will always bring my vehicle to this location More

by sunshine7774
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley More
Jun 09, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

June 09, 2023

ALWAYS A PLEASURE BRINGING MY JEEP IN FOR SERVICE. NEVER A HASSLE AND IS DONE IN A TIMELY MANOR More

by edward.britt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TINA DICKENSON
June 09, 2023

Over 2 hours to change oil and rotate tires ridiculous - have 5 hour round trip just to get there. Not worth the free oil change. Seem to be understaffed and not very friendly More

by BKATCHLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure who woman was
Jun 09, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerjeepdodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.

...
87
...