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Southern Ford

Newport News, VA

4.7
2,746 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Ford is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center, and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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12896 Jefferson Ave

Newport News, VA

23608

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Showing 2,746 reviews

August 07, 2024

Edwin was great but the service department didn’t put my spare back on my truck after my service was complete. More

by benjamin.j.piner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
Aug 07, 2024 -

Southern Ford responded

Thank you for taking the time to provide us with this feedback.

August 07, 2024

Excellent service provided. .. thank you for repairing my car in a timely manner on Monday, August 5, 2024. In addition to the above, I want to also thank Stephanie for providing More

by LOUIS2DEAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JON CONWAY
Aug 07, 2024 -

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

August 06, 2024

My service advisor Alicia, provided excellent service. She explained the service I received and future services recommended for my vehicle. The wait time was not long either. More

by amdavis18
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2024 -

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

August 06, 2024

Service was remarkable and very friendly. Everything was accomplished in a very timely. Stephanie Spranger is great asset for Southern Ford! More

by maglenn2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2024 -

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

August 06, 2024

Service was done expedtiously and my vehicle returned clean. Staff courtesy and friendly. Very easy obtaining a service appointment. More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
Aug 07, 2024 -

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

August 06, 2024

I was impressed with the service received. Because I did not have an appointment. I just showed up the morning off and was not guaranteed to be seen but as the day went on I got a message that More

by Desmond
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
Aug 07, 2024 -

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

August 05, 2024

They have done service on our vehicles and are honest and usually get things done in the shortest possible time More

by gtownsend
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 05, 2024

Eddie was excellent to work with. Glad that I chose to have the work done at Southern Ford. More

by DTHOMPSON26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 04, 2024

Was a great experience, especially when it looked like they were under staffed for a Saturday. More

by Oden412
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
August 04, 2024

Great customer service. Helped me out when I needed them. Would recommend. Guy came through when I need it the help. More

by RIVERA.QUEVIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
GUY STEWART
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelcey Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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