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Southern Ford

Newport News, VA

4.8
1,388 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Ford is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center, and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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12896 Jefferson Ave

Newport News, VA

23608

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Showing 1,388 reviews

May 10, 2024

Excellent service by Southern Ford, Mr. Warren was great to work with, he explained everything we needed to know to make our decision on recommended service. We highly recommend this great More

by JUDITHHANSEN17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024

Wonderful service department. Stephanie Spangler always keeps us informed. We take all our Fords to Southern Ford. More

by LANEAVET
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024

wouldn't go any place else for my services. They are very thorough. excellent service.. More

by bmack103051
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick George
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Boone
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOE JENSEN
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024

It was quick and easy. The waiting area was nice. Refreshments was available and stocked. More

by REYREYFLIP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAKOTA BOOTH
5.0
This rating includes all reviews, with more weight given to recent reviews.
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2024

I have had my fair share share of issues with the dealership before, but this experience was solid. More

by JPASSABET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2024 -

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

May 09, 2024

Brought in my Ford F150 truck because it had an issue. . worked with Eddie got everything evaluated brought it back in. Had the work done took a little longer than what we expected but a great job. They fo More

by walts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2024 -

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

May 09, 2024

The team did a great job of George windshield , a performing the service in one day More

by BIGJOKER111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2024 -

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 09, 2024

Great staff, great service, and excellent mechanics. The staff quickly serviced my vehicle and kept me up to date on the status of my service. More

by CS.DAVIS2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Markus Mitchell
May 09, 2024 -

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 09, 2024

Very nice experience. I have no complaints about the dealer or Stephanie .I will be sure to use you the next time. More

by GARDNEO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
SCOTT MIKULEC
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2024 -

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

May 09, 2024

I was very pleased with the service i received at Southern Ford. Everyone was very helpful. More

by EMS909
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
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