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Southern Ford

Newport News, VA

Overview
Employees
Reviews
Vehicles
4.7
2,519 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Ford is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center, and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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12896 Jefferson Ave

Newport News, VA

23608

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Showing 2,519 reviews

February 14, 2024

Excellent customer service and communication. They performed all the recalls and necessary work that was needed in a timely manner. Communication on every step from the pick up to when it was goi More

by cyronak2003
Recommend Dealer
Yes
Employees Worked With
SCOTT MIKULEC, SCOTT MIKULEC
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Feb 14, 2024 -

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

February 14, 2024

Very satisfied with service department and timeliness of getting my vehicle back. Communication was very appreciated More

by hondos.steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2024 -

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

February 14, 2024

totally appreciate Stephanie she is the BEST and represents your brand superbly totally professional and always a can do attitude More

by JOHN@SECONDST.COM
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : STEPHANIE SPANGLER
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Feb 14, 2024 -

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

February 14, 2024

I already have. Service was great and staff was also. Totally satisfied. I'm done. Enough. More

by WG4F
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : STEPHANIE SPANGLER
Report | Print
Feb 15, 2024 -

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

February 13, 2024

My F150 died and I had it towed to Southern on a Thursday night. It was diagnosed on Friday. Part ordered and fixed on Monday. More

by RSUSTELLO
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : STEPHANIE SPANGLER
Report | Print
Feb 14, 2024 -

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

February 13, 2024

I drive 40 minutes to Southern Ford from Virginia Beach due to the excellent service. More

by MiraLou
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : STEPHANIE SPANGLER
Report | Print
Feb 14, 2024 -

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

February 13, 2024

The southern website does not work which would be more convenient to schedule appointments if it worked More

by Ashleyy23185
Recommend Dealer
Yes
Employees Worked With
SCOTT MIKULEC, SCOTT MIKULEC
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Feb 14, 2024 -

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

February 12, 2024

Always professional and friendly No I'm not No I'm not, good grief the service was good, what more do you need More

by RWGRIGS
Recommend Dealer
Yes
Employees Worked With
IDK, but she was a very nice young black woman
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Feb 13, 2024 -

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

February 12, 2024

Service was great , excellent staff , was in and out fairly quick Friendly atmosphere More

by Kraftyc
Recommend Dealer
Yes
Employees Worked With
JON CONWAY, JON CONWAY
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Feb 13, 2024 -

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

February 11, 2024

No Was very good service, on time, No more please, okay thank you No no More

by JOHNLGRAINGER
Recommend Dealer
Yes
Report | Print
Feb 13, 2024 -

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

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