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Southern Ford
Newport News, VA
2,557 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Ford is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center, and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,557 reviews
August 03, 2023
I arrived late in the day on a Friday with a tire issue and was able to leave my car. First thing Saturday morning my car was ready for pick-up. and was able to leave my car. First thing Saturday morning my car was ready for pick-up. More
by Donniecrandol
Employees Worked With
Stephanie Spangler
July 29, 2023
The staff was attentive and responsive. They found the right car for us in their inventory, set up the test drive, and had the car ready to role within an hour. They found the right car for us in their inventory, set up the test drive, and had the car ready to role within an hour. More
by olddadx3
Employees Worked With
Manny Patel, Josh Cobb
July 28, 2023
Courtney tried to sell me a truck. But then backed out on the agreement. I had even put it on my insurance policy already at his request. When I tried to get more information on it he But then backed out on the agreement. I had even put it on my insurance policy already at his request. When I tried to get more information on it he wouldn't answer my phone calls or texts or emails. Eventually I found out they sold it. Courtney couldn't even let me know to take it off my policy. More
by DerekBowker
Employees Worked With
Courtney Hylton
July 25, 2023
My experience at Hall Ford Newport News was amazing as this was the first time I purchased a car on my own. The staff was professional, and friendly which made me feel comfortable throughout this process. this was the first time I purchased a car on my own. The staff was professional, and friendly which made me feel comfortable throughout this process. More
by Soulfuljourney
Employees Worked With
Manny Patel, Sam Ludwig, Ryan Kruse
July 22, 2023
Based on a remote sale, Manny verbally agreed on the phone to a car sale and agreed to contact me back after gathering warranty information. He never followed through nor bothered to contact me to let phone to a car sale and agreed to contact me back after gathering warranty information. He never followed through nor bothered to contact me to let me know the car was sold to someone else. Later I called him back to inquire about another car they had for sale, and he never returned my phone call. Very frustrating and his behavior demonstrates lack of professionalism and respect. This was my experience when trying to deal with this dealership remotely. Hopefully, in-person sales are treated more respectfully. It appears that remote customers are not valued nor welcome at this dealership. Needless to say, but I purchased my car elsewhere. More
by boswanda
Employees Worked With
Manny Patel
July 21, 2023
Great service, professional staff, took more time than expected for standard oil change with 12 point inspection. Good service is important to me as well as professional and courteous staff. Dakota Booth expected for standard oil change with 12 point inspection. Good service is important to me as well as professional and courteous staff. Dakota Booth was a phenomenal sales representative and was very knowledgeable and helpful! More
by snapper_23608
Employees Worked With
Dakota Booth
July 19, 2023
The dealership has now had my vehicle for over a year. Whenever I pick up my vehicle, there is more damage and needed repairs. I reached out to Mr. George in May 2023. His response was that he would loo Whenever I pick up my vehicle, there is more damage and needed repairs. I reached out to Mr. George in May 2023. His response was that he would look into the issue and contact me. I have since reached out to Mr. George several times. He has not responded, which is extremely unprofessional. According to the workers and managers, the dealership's repairs department is understaffed. The repairs department is very unresponsive and unprofessional! I am still awaiting a response! More
by Mrs. Giles
Employees Worked With
Eddie Marshall , Patrick George, Eddie Marshall, Jeff Dobson
June 30, 2023
After I purchased the vehicle we noticed that there was a tear in the console or on the console that should have been fixed but according to them they would have had to have ordered a new console so it's not tear in the console or on the console that should have been fixed but according to them they would have had to have ordered a new console so it's not fixed I was told to put duct tape on it black electrical tape, I feel that would have made my car look c***** on the inside. I'm also not satisfied with how long it took me to get the second key to my car. I'll set up when I went to look for my salesman to put gas in my car I could not locate him and by that time I was sick being there so I left gas was NEVER put in my car like I was promised. More
by raujody42
Employees Worked With
Dakota Booth
