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Southern Ford

Newport News, VA

4.7
2,549 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Ford is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center, and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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12896 Jefferson Ave

Newport News, VA

23608

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Showing 2,549 reviews

September 30, 2022

Love everyone at Hall! I’m always treated like a good friend by the service team! They do great work and are very communicative and friendly. More

by Theresa Euler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Spangler, Gwen Saunders
September 29, 2022

Had to take truck back, cause work wasn’t completed, bolt was loose and panel on the door More

by Warren
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jon Conway
Sep 30, 2022 -

Southern Ford responded

Thank you for your feedback. We are sorry for any inconvenience that may have occurred. It is our understanding you have been in contact with our Service Manager, Jeff Dobson, about your experience. If we may be of further assistance, please do not hesitate to call Jeff directly at 757.989.5780. Thank you.

September 28, 2022

Appointment scheduling was easy got the service I needed done in a timely manner and everyone was friendly More

by dstickley50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Conway
September 24, 2022

Nice attitude and customer attention. They answered all of my questions. They have a very good service department More

by Rob.curtis33
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alicia Marie Chapman Jones, Jon Conway
September 23, 2022

Excellent service, well organized , very experienced in it field of what’s wrong with the car, meet and greet is over welcome , let you know or keep you informed of Waite time. Stephanie Is award some re More

by jeanette.borum
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Spangler
September 22, 2022

Service was excellent, and talking to the customer service representative was way. I was informed about my car and service was prompt More

by Victor.sanicharra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Lewis
September 21, 2022

Been to tgis place few times already, Easy to schedule the service. Staff are always polite and with positive attitude. When I dropped my vehicle off for my last oil change I got a phone, they reminded me More

by Alina Bennett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
PJ Actlis
September 20, 2022

I first touched base with Josh by phone about a car I was interested in. We set up an appointment for the next day. From start to finish Josh was professional and went above and beyond to make sure that my h More

by Missywp1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Patel, Cameron Oneil Womack, Mike Lewis, Josh Cobb
September 17, 2022

Jon was professional and straightforward. My service was done in a timely manner and my car was clean and uncluttered when I picked it up. More

by Mk1515
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Conway
September 14, 2022

This was an extremely easy and knowledgeable dealership to work with. Our salesperson Robert Muir, found exactly the car we needed to meet our specific needs. Compliments to the dealership and to the sales More

by Cmuir43972
Recommend Dealer
Yes
Employees Worked With
Robert Muir
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