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Southern Ford
Newport News, VA
2,549 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Ford is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center, and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,549 reviews
September 13, 2022
Regular maintenance due. Set up online. Checked in no problem, waited in comfortable customer area , free wifi. Car done quickly, paid right at the same service writer no pro Set up online. Checked in no problem, waited in comfortable customer area , free wifi. Car done quickly, paid right at the same service writer no problem- on my way! More
by faST Focus
Employees Worked With
Mike Lewis
September 13, 2022
Very prompt and keep you well informed, to include estimated wait time for your service. Very clean facility and all employees are friendly and polite estimated wait time for your service. Very clean facility and all employees are friendly and polite More
by Lynn
Employees Worked With
Mike Lewis
September 09, 2022
Everyone at Hall Ford was wonderful, excellent customer service. Eddie Marshall was especially helpful with my F450. Very knowledgeable and thorough! service. Eddie Marshall was especially helpful with my F450. Very knowledgeable and thorough! More
by Kristen Paster
Employees Worked With
Alicia Marie Chapman Jones, Stephanie Spangler, Ted Desantis, Mike Lewis, Eddie Marshall, Jon Conway, PJ Actlis
September 08, 2022
Everyone from the call center, to who greeted me when I walked in, the man who gave me a shuttle ride, and who I was serviced with we’re all so very kind and helpful. The tech assigned to my vehicle was th walked in, the man who gave me a shuttle ride, and who I was serviced with we’re all so very kind and helpful. The tech assigned to my vehicle was thorough and I feel safe driving in my vehicle due to the repair that was completed. I had a very pleasant first experience servicing my vehicle there. Jon Conway worked with my needs and ensured that I was satisfied with my entire experience. More
by Callie
Employees Worked With
Jon Conway, Craig Spriggs
September 01, 2022
Personnel are some of the nicest that I have ever encountered at any business. Makes you want to bring your vehicle into Hall Ford whenever there is any problem. encountered at any business. Makes you want to bring your vehicle into Hall Ford whenever there is any problem. More
by Dbldip97
Employees Worked With
Ted Desantis, Mike Lewis
August 30, 2022
Absolutely wonderful service and experience! Very professional and caring. Stephanie Spangler went the extra mile to ensure we were well taken care of. Stephanie Spangler is a Super Star! Very professional and caring. Stephanie Spangler went the extra mile to ensure we were well taken care of. Stephanie Spangler is a Super Star! More
by Joshua.Forbes2017
Employees Worked With
Stephanie Spangler
August 20, 2022
We bought our Lincoln MKX from Hall Ford, and they have been servicing our vehicle ever since. We have always received excellent service, and Stephanie Spangler is a big part of this. She is a ray of Sunsh been servicing our vehicle ever since. We have always received excellent service, and Stephanie Spangler is a big part of this. She is a ray of Sunshine when we drive into the service department. We know we can depend on Hall Ford for 100% satisfaction. Thank you to everyone at Hall. We appreciate you taking such good care of us and our vehicle. Sincerely, Tom and Teresa Bowman More
by Teblafem
Employees Worked With
Stephanie Spangler
August 19, 2022
Despite the fact that I attempted to give the service guy clear instructions and a diagram on how I wanted my tires rotated, I was kinda blown off and it was apparent that my instructions were not to be cons clear instructions and a diagram on how I wanted my tires rotated, I was kinda blown off and it was apparent that my instructions were not to be considered. As I expected, the tires were not rotated as instructed. This isn’t the first time this has happened. More
by Bryan
Employees Worked With
Mike Lewis, Jimmie House
