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Southern Ford
Newport News, VA
2,541 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Ford is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center, and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,541 reviews
August 17, 2021
Fast service and constant communication. Even gave me a free oil change when they failed to remove it from the work order. Great cystitis customer service. free oil change when they failed to remove it from the work order. Great cystitis customer service. More
by jsndvrx
Employees Worked With
Jeff Dobson
August 14, 2021
Been going to Hall for a few years now and have always had a good experience. Typically, the cliche stereotype of dealerships rings true but not with Hall. It's a great place to go and I definitely recomm had a good experience. Typically, the cliche stereotype of dealerships rings true but not with Hall. It's a great place to go and I definitely recommend it for anyone else. More
by PrimeTimeDanger
Employees Worked With
Alicia Marie Chapman Jones, Stephanie Spangler, Ted Desantis, Ciara Woods, William Rodgers, Mike Lewis, Eddie Marshall, Jeff Dobson, Melanie Casuso
August 06, 2021
Our #1 go to for our car needs. We were having problems with our brake lights and hill assist. Made our appointment and it was taken care of in one day. with our brake lights and hill assist. Made our appointment and it was taken care of in one day. More
by smunoz2105
Employees Worked With
Mike Lewis
August 04, 2021
Appointment scheduling is the reason for 4 stars. Called the call center, appointment made. Upon checking in I was redirected to the Super Duty area with them saying, “this is the reason the call center can the call center, appointment made. Upon checking in I was redirected to the Super Duty area with them saying, “this is the reason the call center cannot schedule our appointments”. Come to find out technicians go home at 5pm and it was already 430. The dealership needs to rectify this problem as fuel price increases and getting customers trust and faith in the dealership. Wonder if the service manager will take note of this, personally contacting me or let this go. More
by adam
Employees Worked With
Eddie Marshall
August 03, 2021
The salesman Dakota Booth was extremely helpful, patient and friendly making sure I get the car I wanted. Joe Jensen was also extremely helpful and insightful into my financial situation and both ensured th and friendly making sure I get the car I wanted. Joe Jensen was also extremely helpful and insightful into my financial situation and both ensured that I was satisfied with my purchase. More
by Katrina_moses
Employees Worked With
Joe Jensen, Dakota Booth
August 02, 2021
Great service. Polite. Kept me informed. Looked at new cars while I waited. Did see a nice trade but decided to stay with mine. I love it. cars while I waited. Did see a nice trade but decided to stay with mine. I love it. More
by Back2pback@gmail.com
Employees Worked With
Ted Desantis, Mike Lewis
July 31, 2021
Dealership & Mike was able to take my vehicle early and fixed the problem while I was out of town. No issues, except for the cost 😩. Overall great service and efficient staff. fixed the problem while I was out of town. No issues, except for the cost 😩. Overall great service and efficient staff. More
by Leaf
Employees Worked With
Mike Lewis
July 31, 2021
I have always had a great service experience with this service department, Mike Lewis always takes care of my service needs, I would recommend this facility to anyone. service department, Mike Lewis always takes care of my service needs, I would recommend this facility to anyone. More
by Mike.lewis121373
Employees Worked With
Mike Lewis
