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Southern Ford

Newport News, VA

Overview
Employees
Reviews
Vehicles
4.7
2,549 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Ford is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center, and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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12896 Jefferson Ave

Newport News, VA

23608

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Showing 2,549 reviews

July 24, 2021

I was really comfortable being here. I was not forced and I was heard and all my needs were met. I willl be back h More

by Michelle Harris
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dakota Booth
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July 24, 2021

VERY DETERMINED GENTLEMAN.. He did what he said he would. I wold for sure recommend Dakota for anyone looking to start over and rebuild their credit. More

by DoeEdmunds
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dakota Booth
Report | Print
July 24, 2021

Happy to bring my car here for service! I appreciate the shuttle service to home and working with Jon as my service advisor. Ill be back! Waiting area is spacious nice and clean More

by staciebanfield
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon
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July 19, 2021

I’ve always been satisfied with the service dept, but the past few months it has been difficult to get anyone to answer the phone. More

by nancyv187
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Spangler
Report | Print
Jul 20, 2021 -

Southern Ford responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out to us if there's anything more we can do!

Jul 20, 2021 -

Southern Ford responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out to us if there's anything more we can do!

July 18, 2021

took my vehicle in for oil service (to include a 23 point inspection) and tire balancing. . returned home and discovered my tires are worn to the marker. . i told them i was towing a trailer on a cross c More

by bruce
Customer Service
Recommend Dealer
No
Employees Worked With
jon conway, green team
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Jul 23, 2021 -

Southern Ford responded

Bruce, thank you for your feedback and for taking the time to speak with our Service Manager, Jeff Dobson, about your experience. We are pleased to hear that we were able to come to an amenable solution. If we may be of any further assistance, please do not hesitate to contact Jeff at 757.989.5780; we look forward to serving you again in the future. Thank you.

July 16, 2021

I had my vehicle serviced at Hall Fird/Lincoln (Newport News) on 07/15, for oil change and new battery. The next morning of 07/16, there was a flap hanging which prevented me from driving until I had AAA More

by Lincoln Babe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department , Alicia Marie Chapman Jones
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Jul 17, 2021 -

Southern Ford responded

Hi Lincoln, we are very happy to have provided you with such a positive experience! We always strive to provide top-quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hall Ford Lincoln Newport News!

July 16, 2021

The service was excellent. Went out of the way to get me home which is out of the service area. Will continue to come back. More

by Rcomeaux1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Dobson
Report | Print
Jul 17, 2021 -

Southern Ford responded

Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Take care!

July 14, 2021

Other then the mechanic leaving his prints on my door, I recommend Hall Lincoln to everyone who owns a Lincoln. I drive to Newport News from VA Beach due to the excellent service and care from this facility More

by MiraLou
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Spangler
Report | Print
Jul 15, 2021 -

Southern Ford responded

Hi Miralou, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

July 14, 2021

Dakota was amazing and very helpful in getting me in a beautiful truck. Excellent experience. 10 out of 10 would recommend to anyone. Thank you for everything More

by josh.stephens93
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dakota Booth
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Jul 15, 2021 -

Southern Ford responded

Hello Josh, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 14, 2021

Worked with me every step of the way they never said no they did everything they could to get me in the car I wanted More

by Mulmer28
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick George, Dakota Booth, Byron Reese
Report | Print
Jul 15, 2021 -

Southern Ford responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

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