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Southern Ford

Newport News, VA

4.7
2,482 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Ford is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center, and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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12896 Jefferson Ave

Newport News, VA

23608

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Showing 2,482 reviews

January 21, 2021

Stephanie was outstanding she explained to me what was needed for my car and kept me informed. Stephanie was very patient and understanding and personal . More

by Ladypearl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Spangler
Jan 22, 2021 -

Southern Ford responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 17, 2021

Brought vehicle in for service on 1/7/2021 and as usual Stephanie Spangler provided outstanding customer service. So happy she is back! Thank you Stephanie!!! M. Powell More

by Frmshel2u
Recommend Dealer
Yes
Employees Worked With
Stephanie Spangler
Jan 19, 2021 -

Southern Ford responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

January 16, 2021

Ryan was great! He really listened and worked really hard to find us the right vehicle. His communication was on point, very quick to respond and was not pushy. We had a great car buying experience thanks to More

by R.Beatty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Garriga
Jan 19, 2021 -

Southern Ford responded

Hi, thank you for your positive review. We're glad to hear that you found our team here at Hall Ford Lincoln Newport News so helpful in the purchase of your new vehicle. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

January 14, 2021

Poor mechanics. I brought my car in for an oil change and the car was returned to me with the check engine light on. The check engine light was NOT on when the car was dropped off. This is very poor custome More

by LTH
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
William Rodgers
Feb 01, 2021 -

Southern Ford responded

Lakeenya, thank you for reaching out to us. It’s our understanding that you’ve been in communication with our Service Manager, Jeff Dobson, regarding your vehicle concerns. After reviewing your concerns with our team and investigating the diagnostic trouble codes, we’ve found that the issue is common with Volkswagen and they have published a technical service bulletin for the needed repair. If we may be of any further assistance, please do not hesitate to contact Jeff directly at (757)989-5780. Thank you.

January 14, 2021

Stephanie Spangler Is very professional,Kind,helpful and know what she is doing,She explained everything thoroughly.Excellent service, I definitely recommend Hall Ford Lincoln. More

by MKC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Spangler
Jan 15, 2021 -

Southern Ford responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We want all our customers to feel this way when leaving our dealership!

January 12, 2021

Make my appointment and I'm in and out with excellent service as always. They wash and vacuum my truck and service is so wonderful. My birthday was Friday the 8th and I received a call from them wishing More

by MamaTis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Spangler
Jan 13, 2021 -

Southern Ford responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs. Take care!

January 11, 2021

Transmission specialist did horrible job. Recommended new transmission due to car age. Took to transmission specialist. Fluid in car just extremely low. No transmission needed. More

by Loveajm2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Lewis
Feb 01, 2021 -

Southern Ford responded

Carolyn, thank you for speaking with our Service Manager, Jeff Dobson, and for giving us the opportunity to resolve your concern. We hope to have the opportunity to serve you again in the future. If you have any further questions, please do not hesitate to reach out to Jeff directly at (757)989-5780. Thank you.

January 11, 2021

I have NEVER had a better experience purchasing a vehicle before. Mr. Arrington is a man of his word and gets the job done for his customer! I ABSOLUTELY LOVE my new car and it was such a non stressful purch More

by Redskins Lady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marvin Arrington
Jan 12, 2021 -

Southern Ford responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing Hall Ford Lincoln Newport News!

January 09, 2021

This was by far the most frustrating experience I've had with a dealership. My vehicle was in the shop here for over two weeks. I could never get Stephanie on the phone to talk to her about my questions and More

by Smith82
Customer Service
Recommend Dealer
No
Employees Worked With
Stephanie Spangler
Jan 15, 2021 -

Southern Ford responded

Thank you for your feedback. We understand you've spoken with our Service Manager, Jeff Dobson, and that you expressed having a great experience with our service department. If we may be of any further assistance, please do not hesitate to contact Jeff directly at 757.989.5780. We look forward to serving you again in the future. Thank you.

January 07, 2021

I'm very pleased with the service I received. My car was diagnosed and taken care of quickly and Mike was easy to work with. More

by Candace
Recommend Dealer
Yes
Employees Worked With
Mike Lewis
Jan 11, 2021 -

Southern Ford responded

Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!

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