Southern Ford

Purchase of a 2012 Ford Focus Both Daniel Cumbo (Sales) and Corey Sparrow (Service) provided OUTSTANDING assistance with my purchase! I highly recommend both Daniel and Corey fo Both Daniel Cumbo (Sales) and Corey Sparrow (Service) provided OUTSTANDING assistance with my purchase! I highly recommend both Daniel and Corey for your automotive needs...excellent to work with. More

ALWAYS EXCUSES I'll start by saying we have been customers of this dealership since the "Center Ford"days..We've purchased several vehicles from Center & Hall Ford.. I'll start by saying we have been customers of this dealership since the "Center Ford"days..We've purchased several vehicles from Center & Hall Ford.. But I must say with all honesty that their customer service has continually gone downhill. I don't believe that for one minute it's okay to strongly deny you said something when you did, nor is it okay to charge the customer a price differently than is offered on your website "Specials". Both are wrong!! It disturbs me greatly to know that this practice is ripping people off. Not to mention that I had a 9:30 appointment for an oil change & tire rotation & didn't leave until 11:30. Plus no mention when I checked in that it would be so long. This dealership is consistent on ALWAYS being behind. It's sad really!! That the customer has to deal with the Service Department after they've purchased a new vehicle. I wanted to speak with the Manager, but no one was around, nor did anyone bother to ask me if I needed any help, while I wandered the sales floor. NEVER AGAIN!! We will NOT EVER be buying a vehicle from this dealership ever again!! Noone nor this dealership, ever wants to hear from the customer especially when there's an issue. I really hope more past customers & future customes will do the same thing & find a new place to spend our money! Some place where customer service still means GOOD BUSINESS! More

They know how to get it done I have been a loyal customer of Hall Ford Newport News for 10 years and they never miss an opportunity to impress. Daniel and Joseph really took care I have been a loyal customer of Hall Ford Newport News for 10 years and they never miss an opportunity to impress. Daniel and Joseph really took care of us and we left with the two cars that we wanted. More

New Car Purchase Daniel Cumbo was great to work with in the purchase of my new car. He is knowledgeable and takes the time needed to make this decision. Everyone inv Daniel Cumbo was great to work with in the purchase of my new car. He is knowledgeable and takes the time needed to make this decision. Everyone involved in this process did a fantastic job. More

Phone call I spoke with Chris Hancock over the phone regarding a vehicle that I am interested in. He was very helpful in explaining some financing options. Overa I spoke with Chris Hancock over the phone regarding a vehicle that I am interested in. He was very helpful in explaining some financing options. Overall, great experience and will be looking into coming in person to speak with Chris. More

Great Customer service!! He is very professional and helpful. He helped to find the car I need and I love. Also make sure I goer the best deal. Thank you Mr.Hancock! He is very professional and helpful. He helped to find the car I need and I love. Also make sure I goer the best deal. Thank you Mr.Hancock! More

Chris Hancock is the bees knees Chris is an honest guy and wants the best for his customers. I’ll definitely be back again just because of his customer service expertise. Chris is an honest guy and wants the best for his customers. I’ll definitely be back again just because of his customer service expertise. More

Great experience Chris was very patient and helpful in finding the exact vehicle that I wanted. Everyone in the dealership was very kind. I will definitely be buying m Chris was very patient and helpful in finding the exact vehicle that I wanted. Everyone in the dealership was very kind. I will definitely be buying my next vehicle from them. More

Incredible experience! I had a lot of questions going into the dealer, Chris Hancock was able to answer all of them! Amazing customer service! If there was ever a man that w I had a lot of questions going into the dealer, Chris Hancock was able to answer all of them! Amazing customer service! If there was ever a man that was perfect for the job, it’s Chris! More