Southern Ford

We were so pleased with Hall Automotive and Kohly's professionalism and kindness. He found our family a lovely 2004 Ford truck that fit our needs perfectly. Kohly went out of his way to make us a secon professionalism and kindness. He found our family a lovely 2004 Ford truck that fit our needs perfectly. Kohly went out of his way to make us a second key when we asked for one and was a delight to work with. I highly reccomend Greg "Kohly" to anyone looking for a fantastic used car dealer More

I had my 2008 Edge services at Hall Ford this week. I am always impressed with their service and attitude towards the end user. During my service this week, I noticed a new Genuine Parts & Service sheet at always impressed with their service and attitude towards the end user. During my service this week, I noticed a new Genuine Parts & Service sheet attached to my invoice. I was very impressed with the sheet's layout, ease to follow and especially the information on the back of the sheet (disc brake & suspension). The information gave me a better understand of the language and location of these items. Once again, it is nice to see you take the time to provide this information. Sincerely, William Handy More

My husband and I were looking for a used car to purchase for our daughter-in-law who lives in another state. We needed it quickly. Greg was very friendly and worked with us to find the vehicle needed and for our daughter-in-law who lives in another state. We needed it quickly. Greg was very friendly and worked with us to find the vehicle needed and to process the purchase in the most prompt manner possible. No one really likes car shopping so we were delighted by the whole experience. More

Hall Ford was VERY responsive to internet contact (phone call within 10 minutes, excellent follow-up). Larry of internet sales was very friendly & knowledgable; NOT high-pressure. Larry was also reassuring call within 10 minutes, excellent follow-up). Larry of internet sales was very friendly & knowledgable; NOT high-pressure. Larry was also reassuring, and explained the entire buying process to me ahead of time. Kyle (finance): Kyle is a "car guy" that I really connected with; he's not like most dealer finance guys I've encountered in the past with their gold rings and chains. Best of all, both Larry & Kyle were respectful of me & my time. There was some difficulty in the dealer-exchange for my car (from another state) which delayed delivery a day or two, but the sales manager (Dan) stayed in touch with me well regarding what was happening and kept me updated. I've recommended improving the D-X process to better document exchange terms & conditions so that if one person is out sick or on travel on a Monday the whole deal that was made on Saturday afternoon with that person doesn't have to be renegotiated. Upon delivery the new car lacked the required VA state front license plate bracket (which Larry aranged for the service dept to install after I got there) & had some dirt scuffs on the dashboard that should not have been there but was otherwise very clean. Larry patiently showed me how key features on my car worked, set up my bluetooth, and otherwise modified his normal delivery routine to get me on my way quickly (there were thunderstorms approaching). These are nits and overall I was very pleased with my buying experience. I am the type of person that is not trusting of new car dealerships, but Hall Ford provided an environment & buying experience in which I felt relaxed. More

Mr. Colter was very understanding and patience with me. He was willing to visit other Hall Delerships or have each vehicle that I wanted to test drive transfered to Hall Ford so I could physically see it a He was willing to visit other Hall Delerships or have each vehicle that I wanted to test drive transfered to Hall Ford so I could physically see it and drive it. My final selection was 2005 Isuzu Ascender that a previous customer had traded in over the weekend. I came in on Monday March 8, 2010 with another SUV in mind and the used car manager Mark McLeod told me about the Ascender. He informed that it had low miles and then suggested I take a look at it. I was so excited when I saw it that I immediately knew I wanted to purchase it. I called my father and told him that I have found my next vehicle. Later that same day Mr. Colter, my father, and I took it for a test drive. It needed a new radio/cd player and a few minor repairs, but other than that it was well taken care. Mr. Mcleod and Mr. Colter made sure all repairs were perform and a new factory radio was installed. Mr. Womack made the financing portion of the transaction very enjoyable. Mr. Womack made sure I understood every section of the financial forms and explained each portion of the warrenty. On March 10, 2010 I drove off the lot with my new preown vehicle. Overall I was very very pleased with the service I received and contiune to receive from Hall Ford and their staff. Sincerely,Michelle Debreaux More

As single female walking into a car lot can seem very As single female walking into a car lot can seem very intimidating. I was preparing to deal with inpatient push over bossy men. I must say, Expect t As single female walking into a car lot can seem very intimidating. I was preparing to deal with inpatient push over bossy men. I must say, Expect the unexpected Exceptional customer service. Mark Mcleod, Cameron Womack, and Gus all worked with me to place me in my number one choice . I would like to personally thank them for assisting me. They all showed the willingness to help. Very patient with me as well. My overall experience was awesome. All of the salesman at Hall Ford greeted me with a smile and made me feel comfortable working with them. Word of mouth is the best advertisement an I will share my wonderful experience with everyone. More

I had a rocky start with an internet manager Crystal Crockett. I admit that my first impression/experience was not a good one . However, the used car manager Mr.McCloud was very personable and I came Crockett. I admit that my first impression/experience was not a good one . However, the used car manager Mr.McCloud was very personable and I came and testdrove anyway. Mr. Jimmy House greeted me on the lot and was polite and professional. I also appreciated the fact that he let me test drive alone--sharing the ride with a stranger is always so uncomfortable. After a few days Hall/Mr. McCloud worked out a great deal for me. I appreciate the patience and professionalism that was shown after my initial bad encounter. I am very pleased with product I got and the amenities that go along therewith. Mr. House was very efficient and courteous throughout my transaction--a seasoned veteran of the car business to say the least. Synopsis--one bad apple really doesn't spoil the whole bunch--there are some GREAT folks over at the Ford lot--I would highly recommend their services. More

I had a fabulous experience from start to finish at Hall Ford. They could not have been nicer and more professional. The whole experience was terrific. They gave me a great trade and I bought a new Ford esc Ford. They could not have been nicer and more professional. The whole experience was terrific. They gave me a great trade and I bought a new Ford escape that I am very pleased with. They are going to give me a rental car so that they can finish with the car tomorrow. That is great service. They save me time and miles on my car. The salesman werenot pushy and showed me everything that I wasw interested in so I could make my own choices. Hall Ford is the best!!! More

I contacted hall by email and received a reply of what they had in stock and made a appointment to see the choice i had made I met with Larry and he was a joy to work with he found the car that i wonted a they had in stock and made a appointment to see the choice i had made I met with Larry and he was a joy to work with he found the car that i wonted and got everything in order it was supposed to tak several days because the car was in transit Larry contacted me in 2 days and said the car was ready for pick he went over everything about the vehicle and set up the telephone and navagation system I would highly recoment this dealership for a car as they really go out of there way to make it a pleasure to buy from Robert Harris More

I found the used car I wanted on the internet and called immediately to schedule a test drive. When I arrived on the lot early, I was immediately greeted by the sales manager even though the dealership did immediately to schedule a test drive. When I arrived on the lot early, I was immediately greeted by the sales manager even though the dealership did not open for another 20 minutes. He immediately went to get the car I was looking at and invited me to test drive. He also did not accompany me on the test drive which was a pleasant change from the other dealerships that I visited. The negotiation process was painless because the dealer offered me a fair deal on both my trade-in and the car that was being purchased. The dealer went out of his way on a Sunday afternoon to arrange for very competitive financing. The Business Office was friendly, although they did take quite a bit of time to pitch various products and warranties to me that I didn't express any interest in purchasing. The sales staff was very friendly and welcoming. Overall, they made the car buying experience positive which is unusual! More