Back

Southern Ford - Service Center

Newport News, VA

4.7
2,138 Reviews

2,138 Reviews of Southern Ford - Service Center

Sort by
September 13, 2025

I was very pleased with the service I got. Everyone seemed to be so helpful and friendly More

by Kathy
Recommend Dealer
Yes
Employees Worked With
Alisha
September 13, 2025

Have complete confidence in the service department. 10x better than the last dealership we had before More

by louhughes2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEFF DOBSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
QUERIDA WILLIAMS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelcey Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
ROBERT JOHNSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
MATTHEW CARTER
5.0
This rating includes all reviews, with more weight given to recent reviews.
KEVIN PHILLIPS
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 13, 2025

Outstanding work ( 5 STARS ). The Mechanics got me in & out in Less then 30 minutes. More

by Chicago Blues man
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEFF DOBSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
QUERIDA WILLIAMS
5.0
This rating includes all reviews, with more weight given to recent reviews.
ROBERT JOHNSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
MATTHEW CARTER
5.0
This rating includes all reviews, with more weight given to recent reviews.
KEVIN PHILLIPS
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 12, 2025

Stephanie is the epitome of what customer service looks like and should be. Knowledgeable, attentive, and caring. I look for no other to help me and have full trust in her. More

by Earl McFarland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 12, 2025

Pleasant place to do car business. Both repair and buying vehicles. Would recommend to others. More

by CRAIGSMITH50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEFF DOBSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
QUERIDA WILLIAMS
5.0
This rating includes all reviews, with more weight given to recent reviews.
ROBERT JOHNSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
MATTHEW CARTER
5.0
This rating includes all reviews, with more weight given to recent reviews.
KEVIN PHILLIPS
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 12, 2025

I love ford the people who are working there make you feel at home and everyone smiling at you and the coffee is amazing and you don’t wait long for service thank you More

by BJDAVE31921
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEFF DOBSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
ROBERT JOHNSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
MATTHEW CARTER
5.0
This rating includes all reviews, with more weight given to recent reviews.
KEVIN PHILLIPS
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 12, 2025

Generally, they're very good but have dropped the ball on a couple of occasions. Always room for improvement... More

by NWHAIGH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 12, 2025

I find everyone I have any contact with to be pleasant and always happy to be of assistance. More

by LINDA.PINARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelcey Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 10, 2025

Service was prompt and efficient. Was the first time in the service department with my vehicle. Lounge area was nice and was able work while waiting on my service to completed. More

by PJENSEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ROBERT JOHNSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juliia Conway
September 10, 2025

We recently purchased a 2025 Ford F 150 from Southern Ford. Cody Clark was our salesman. We had a very positive experience. Cody was very responsive to follow up communications and provided excellent ser More

by Keith Newnam
Recommend Dealer
Yes
Employees Worked With
Kelcey Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
CODY CLARK
5.0
This rating includes all reviews, with more weight given to recent reviews.
DEMETRIUS ALEXANDER
5.0
This rating includes all reviews, with more weight given to recent reviews.
1
...