Southern Ford - Service Center

The service was great, I was happy they were able to get in, since the app didn’t do it correctly. So thank you. in, since the app didn’t do it correctly. So thank you. More

Excellent service for my oil change service technician was first class and did a amazing job on time and very accommodating could not be happier with the service was first class and did a amazing job on time and very accommodating could not be happier with the service More

Really appreciated how Stephanie took care of us during our recent service visit. Super customer-focused approach. our recent service visit. Super customer-focused approach. More

I didn't like having an oil change appointment for 12:45 which I thought I could wait for, only to find out that 45 minutes later the vehicle hadn't moved from the drop off point as the tech had been out to which I thought I could wait for, only to find out that 45 minutes later the vehicle hadn't moved from the drop off point as the tech had been out to lunch. Alecia did all she could after seeing my dismay to make things right. More

Very poor communication! Car was in the shop for a week and I had to keep calling for updates. Wrong part ordered, mechanic working on another car so it will be another day Car was in the shop for a week and I had to keep calling for updates. Wrong part ordered, mechanic working on another car so it will be another day or two. More

I like the way I was told about my truck, and what service was due. service was due. More

I had my Escape that I bought brand new a little over two years ago and that I had purchased the extended warranty on, in for service for the purge valve going bad. I was charged the $199 fee to run the dia years ago and that I had purchased the extended warranty on, in for service for the purge valve going bad. I was charged the $199 fee to run the diagnostic even though I already knew what was wrong and was correct with what I said was wrong. Upon driving away from the dealership I noticed that it was making a noise of air blowing under the hood and called the dealership. I was told to bring it in in two days time and when I brought it in I was told that there was nothing wrong and all I was hearing was the wind blowing over the side mirrors. Two days after that the check engine light came on again and I got an emissions warning through my Ford app. I called the service department and left a message. My phone call was returned fairly promptly, which I appreciated, and I was told that I would need to bring it back in and would most likely be charged an additional $199 diagnostic fee because it was likely something else going on even though it was the same error message. Fortunately I was able to piggyback off of an appointment that I already had scheduled for this coming week for a recall on door hinges. When I made that appointment, I requested a loaner vehicle and was told that I would receive one. When I inquired about the loaner today, however, I was told that there would not be a loaner available and that I would not be given one. Even though I explained that I have to drive all over the Hampton roads area for work, I was still told that I would not be given a loaner. I am very disappointed in this service, everyone has been very nice and very professional acting, but when we are dealing with the same exact error message that I just paid $800 to fix and also dealing with a recall which is beyond my control, I should not be charged again for diagnostic and I also should receive a loaner vehicle. Especially as I was promised one. More

They need better customer service and better communication. Overall the young lady that help did both but i wasnt being asked any assitance by anyone instead of just being stared. communication. Overall the young lady that help did both but i wasnt being asked any assitance by anyone instead of just being stared. More

Alicia Chapman was extremely helpful through out the entire process. She explained everything thoroughly and made sure all of my concerns were addressed. entire process. She explained everything thoroughly and made sure all of my concerns were addressed. More

This is the first time I have had a great experience with the service department. ??she made it easy. the service department. ??she made it easy. More