Southern Ford - Service Center

When I picked up my truck, it appeared the tires had not been rotated. The oil change light was not reset. Upon first glance, it did not appear that the truck had been touched. I asked for them to top off t been rotated. The oil change light was not reset. Upon first glance, it did not appear that the truck had been touched. I asked for them to top off the tire pressure in my tires, and that was not done. I knew the oil change was done when I looked at my front fender and there was oil spillage on my paint. When I pulled back into the dealer, I waited an hour for a small nail to be pulled from the tire which did not require patching. If I did not have the service contract, I would not be back to have my truck serviced at this shop. More

Mz. Stephanie my service advisor is excellent and outstanding. She listened to my concerns on my F-150, 2014 vehicle. Mz. Stephanie made my appointment r Stephanie my service advisor is excellent and outstanding. She listened to my concerns on my F-150, 2014 vehicle. Mz. Stephanie made my appointment right on the spot. I dropped it off, the excellent technician took over and located the problem. Stephanie made me aware of the problem and ordered the parts. I’m very pleased with the care I received. Thank you very much. Awesome job More

Friendly staff. Prompt service. Took the extra step to notify me that my tags had expired. Prompt service. Took the extra step to notify me that my tags had expired. More

This dealership is organized, helpful, and well run. The experience at this dealership was incredible The experience at this dealership was incredible More

I called this dealership last week to schedule an appointment to have my transmission looked at. The appointment was for Monday at 7:30am. Took it in was told it would take a couple of days to diagno appointment to have my transmission looked at. The appointment was for Monday at 7:30am. Took it in was told it would take a couple of days to diagnose the issue as they only have 2 transmission specialist. Okay fine. I figured by Thursday I would hear something. Well I texted Thursday morning no answer. Then I called when I got off. No answer. I called back later in the day no answer. Then I received a text sorry can’t answer busy day. We have 1 technician and cars in front of you. I can try to get him to dive it tomorrow to see if he can replicate the issue. You couldn’t call me and let me know you were going to have the car more than a couple days. I called this morning (no answer of course) to let them know I made an appointments elsewhere and will now have to be late to work on Monday. So needless to say I picked my car up today Friday and will be taking it elsewhere. They don’t care about their customers. Terrible communication and terrible customer service. More

I really liked how they treated me. I'm definitely going back for my next Chevrolet oil change. I'm definitely going back for my next Chevrolet oil change. More

Best dealership and mechanics. Friendly staff. Welcomed at the door. Great prices.have a great time Friendly staff. Welcomed at the door. Great prices.have a great time More

Had a great experience when taking the car to southern would recommend them to family and others would recommend them to family and others More

Stephanie makes my visit to Southern Ford easy and enjoyable. She makes sure all of my car issues are taken care of at that time. I only work and deal with her when I come into the dealership. enjoyable. She makes sure all of my car issues are taken care of at that time. I only work and deal with her when I come into the dealership. More

The employee there are very kind, courteous and knowledgeable. I highly recommend this dealership to anyone knowledgeable. I highly recommend this dealership to anyone More