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Southern Ford - Service Center

Newport News, VA

4.7
1,933 Reviews

1,933 Reviews of Southern Ford - Service Center

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April 05, 2024

The hospitality and professionalism at Southern Ford is always outstanding and we're very pleased with the service. More

by Hillard Cedric and Deborah
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : STEPHANIE SPANGLER
Apr 05, 2024 -

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

April 05, 2024

Great service. Friendly staff. Southern Ford is a great place to bring your vehicle for service. More

by tluther1971
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : STEPHANIE SPANGLER
Apr 05, 2024 -

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

April 05, 2024

Great service Petra too myself as a customer care and my vehicle. Thank you for your More

by alfonzo.muckerson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2024 -

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 05, 2024

Great service, timely and efficient. Well informed. Stephanie very personable and cares about her work, great attention to the details! More

by jshursey@yahoo.com
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : STEPHANIE SPANGLER
Apr 05, 2024 -

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

April 04, 2024

Oliver was great at his job. Did everything in his power to get me what I wanted and even followed up days after I bought the vehicle. More

by ronaldkeen
Recommend Dealer
Yes
Employees Worked With
JAMES OLIVER LAMB
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2024 -

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

April 04, 2024

Edwin was very attentive and answered all my questions. He explained everything to me and kept me updated with the progress of my vehicle. Thank you Edwin. More

by adams.peonie21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
Apr 05, 2024 -

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

April 04, 2024

Friendly and excellent customer service. They kept me informed and assisted in setr8ng up my next appointment. More

by ALOHA1LISA63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2024 -

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

April 04, 2024

The service department is always courteous and knowledgeable. They keep you informed as to the progress of work being done and if any problems arise. More

by Baldwinfamily5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
Apr 05, 2024 -

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

April 04, 2024

Excellent service. Edwin kept me informed on everything that was going on with my vehicle. As I stated, excellent service. More

by Robin
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN, EDWIN WARREN
Apr 05, 2024 -

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

April 04, 2024

Everything was easy and quick. Thank you. Everyone is always kind and very helpful. Always looking out for all of my vehicles. I will always bring my vehicles in for service More

by Lincoln4me
Recommend Dealer
Yes
Employees Worked With
JON CONWAY, JON CONWAY
Apr 04, 2024 -

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

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