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Southern Ford - Service Center

Newport News, VA

4.7
2,171 Reviews

2,171 Reviews of Southern Ford - Service Center

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May 01, 2024

Very courteous, and helpful. It's always a delight to bring my Lincoln in for service. More

by CHRTATER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024 -

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

May 01, 2024

The dealership was very helpful and were able to help and answer questions in a timely manner. More

by Brittany J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : CLAYTON WALKER
May 02, 2024 -

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

May 01, 2024

Very good service and fairly quick service calls. Only had 2 service calls but both have been pleasant and fairly quick. More

by ramblingmando
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : EDWIN WARREN
May 02, 2024 -

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 30, 2024

Service department is ok but they don’t trouble shoot properly. The way they diagnose a problem is unreal. However they do good work in most areas. They are also pretty polite. More

by busywoman03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2024 -

Southern Ford responded

Thank you for taking the time to provide us with this feedback.

April 30, 2024

I had a great experience this last service visit. Alicia Chapman was an outstanding service rep. I want her to handle my future services from now on. I usually have to stand in front of service de More

by JOHNSONJC123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2024 -

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

April 30, 2024

I gave five stars because service was excellent thank you. Pick up and delivery was awesome I didn't have to miss work. More

by eagleman2k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2024 -

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

April 30, 2024

I went to get an electrical problem fixed and ended paying for other services but the original problem was never fixed. I'm hoping they'll fix it the second time around! More

by sagentoid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2024 -

Southern Ford responded

We appreciate your feedback and are eager to better your return experience.

April 29, 2024

I have used this dealership service department for years and had no complaints with personnel or service outcomes. But recently I felt that I was grossly overcharged on a simple airbag warning light repair. More

by XEDAVIESG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JON CONWAY
Apr 30, 2024 -

Southern Ford responded

"XEDAVIESG" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvnf@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

April 29, 2024

Excellent service! Michael and Manny provided answers to all my questions and worked out a deal that was comfortable to everyone. Highly recommend paying them a visit i More

by bunchofhalls
Recommend Dealer
Yes
Employees Worked With
MANNY PATEL
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOE JENSEN
5.0
This rating includes all reviews, with more weight given to recent reviews.
MICHAEL ESQUIVEL
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JARED STARK
Apr 30, 2024 -

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

April 28, 2024

Very courteous and friendly. Kept me posted on the status of my vehicle at all times. More

by jrgmunoz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2024 -

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

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