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Southern Ford - Service Center

Newport News, VA

4.7
2,066 Reviews

2,066 Reviews of Southern Ford - Service Center

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May 20, 2025

. X x x x x x x x zvzvzvxvxvxvxvxvxvxvxvzvs. As. S d did. Did. D f he More

by dodees2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake
May 19, 2025

Southern Ford is what everyone wishes their dealer was like—-professional, attentive, well-informed, reliable and easy to deal with AND honest. More

by Williamsburg Trophy Wife
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
ROBERT JOHNSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2025

Stephanie always ensures that I get to truth about my car service needs. I trust that when I come to Southern and she is my service advisor i feel safe to know that my car is in good hands. She does a great More

by CHELMYBELL3
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : STEPHANIE SPANGLER
May 18, 2025

5 Southern Ford has been our dealer for many years. We have been treated well and look forward to our next vehicle purchase in the future. More

by jmuvtmom
Recommend Dealer
Yes
Employees Worked With
ROBERT JOHNSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : ROBERT JOHNSON
May 18, 2025

I used the valet service for the first time due to being temporarily unable to drive. It was a great experience and I was extremely pleased with the service and help provided by Alicia in communicating de More

by newcargal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmie
May 17, 2025

Second time I’ve been in for oil change and tire rotation recently and both times the tires were not rotated. Had to reschedule and return both times for the rotation. More

by tscott4390
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
EDDIE MARSHALL
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2025

Stephanie went above and beyond! ! Great customer service and extremely helpful! Will come back and look forward to working with her again. More

by NATASHABELLESS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2025

I was told my car did not pass inspection and need the shocks replaced. My tires needed to be replaced soon. They were rotated and aligned and I did not get my inspection sticker after all this was done. More

by Jenn.baker0728
Recommend Dealer
No
Employees Worked With
JOSEPH HOBLEY, JOSEPH HOBLEY
May 17, 2025

The service department is INCREDIBLE. I really like the information I got from the service tech on the tire rotation, oil change, and the quick point inspection. More

by greytim73
Recommend Dealer
Yes
Employees Worked With
ROBERT JOHNSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : ROBERT JOHNSON
May 16, 2025

While I do apologize for my own behavior, I do not deal with dishonest people. Also, I didn't appreciate his interrupting me whenever I try to get a word in. I will still bring my car in for ROUTINE stuff, More

by Zoe Wheeler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JOSEPH HOBLEY
May 16, 2025 -

Southern Ford responded

Zoe. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

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