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Southern Ford - Service Center

Newport News, VA

4.7
1,939 Reviews

1,939 Reviews of Southern Ford - Service Center

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February 10, 2024

Stephanie always takes care of me and my daughter when we have service appointments. She is the best service adviser I have ever had at any dealer. More

by SUFFOLKSCHATZELS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2024 -

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

February 10, 2024

As always it is easy to get in and I never have to worry about my car being taken care of. Everyone is so friendly and helpful. More

by alexusd.barbour
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : STEPHANIE SPANGLER
Feb 13, 2024 -

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

February 09, 2024

Was happy they worked to repair a window motor they found defective during inspection. Communication was very good. More

by ericksonqao
Recommend Dealer
Yes
Employees Worked With
Cierra
Feb 09, 2024 -

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

February 09, 2024

Would probably get my next vehicle there. It was 4 more words before. I am finished. More

by Parker247i
Recommend Dealer
Yes
Employees Worked With
Alex
Feb 09, 2024 -

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

February 09, 2024

Fantastic, efficent, and professional The environment is very comfortable. While having my car serviced, I waited in the business center and made several necessary phone calls. More

by WRIGHTDANTE93
Recommend Dealer
Yes
Employees Worked With
Alicia
Feb 09, 2024 -

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

February 09, 2024

Quick vehicle turnaround once delivered, and clear communication from dealer service representatives. Could be improved by providing an estimate of service duration based on work requested. More

by JASLIU
Recommend Dealer
Yes
Employees Worked With
Alicia Chapman Jones
Feb 09, 2024 -

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

February 08, 2024

Good service kept me informed about what was going on with my vehicle and how it was handled More

by DAVID.A.BESSEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SCOTT MIKULEC
Feb 08, 2024 -

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

February 08, 2024

Wonderful GM in Patrick George…best in the industry…kind, professions, accomplished leader. Service department team did a wonderful job on our car servicing it…with a car wash to complete our servicing! Step More

by nancy.ennis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick George
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2024 -

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

February 08, 2024

Everyone I came into contact with indicated to me that they were top notches in their respective fields. More

by BWFS341
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2024 -

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

February 08, 2024

Excellent customer service. Jon was very professional and helpful in assisting with the repair of my vehicle and keeping me informed during the process. More

by jthornburg85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JON CONWAY
Feb 08, 2024 -

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

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