Back

Southern Ford - Service Center

Newport News, VA

4.7
1,939 Reviews

1,939 Reviews of Southern Ford - Service Center

Sort by
February 07, 2024

Jon Conway and everyone else that I encountered is very professional, trustworthy, and customer centric. More

by Lincoln Babe
Recommend Dealer
Yes
Employees Worked With
JON CONWAY, JON CONWAY
Feb 07, 2024 -

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

February 07, 2024

The service was excellent. Mr Conway is awesome. Wish it was still Hall Ford. Something about Southern that doesn't feel good. More

by ccgilbert2
Recommend Dealer
Yes
Employees Worked With
JON CONWAY, JON CONWAY
Feb 07, 2024 -

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

February 07, 2024

I have had my vehicle serviced here on multiple occasions and have always received excellent service. Jon Conway, is my Service Advisor who always take good care of me and my Lincoln MKX. More

by Lincoln Babe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
Feb 07, 2024 -

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

February 07, 2024

Continuous world class customer service with laser focused attention to detail with the highest level of quality work. More

by JEFFANDALLY
Recommend Dealer
Yes
Employees Worked With
JON CONWAY, JON CONWAY
Feb 08, 2024 -

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

February 07, 2024

As expected Every thing was fine i am happy. This activity lessens my positive experience. More

by mariahepner
Recommend Dealer
Yes
Employees Worked With
JON CONWAY, JON CONWAY
Feb 08, 2024 -

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

February 07, 2024

Great fast service Very clean environment. All of the staff was very friendly and informative and kept me updated about my vehicle More

by drhoward625
Recommend Dealer
Yes
Employees Worked With
SCOTT MIKULEC, SCOTT MIKULEC
Feb 08, 2024 -

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

February 06, 2024

This repair took multiple attempts, and I had to hound your company to execute. If I didn't keep pestering your employees to execute, it never would have been done. That's poor customer service. Once the More

by James.H.Stephenson
Recommend Dealer
No
Employees Worked With
Alicia
Feb 07, 2024 -

Southern Ford responded

James. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

February 06, 2024

Excellent customer service and very communicative The dealership was efficient and completed my service in a timely manner More

by KASSIEREAM
Recommend Dealer
Yes
Employees Worked With
Idk (Alicia called)
Feb 07, 2024 -

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

February 06, 2024

Great customer service always kept me up to date with everything going on with my vehicle More

by Jordi.jg8
Recommend Dealer
Yes
Employees Worked With
SCOTT MIKULEC, SCOTT MIKULEC
Feb 07, 2024 -

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

February 06, 2024

Great service! Helpful as always! Great customer service! Scott is always happy to help and take care of me! More

by contactmikulec
Recommend Dealer
Yes
Employees Worked With
SCOTT MIKULEC, SCOTT MIKULEC
Feb 07, 2024 -

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

...
147
...