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Southern Ford - Service Center

Newport News, VA

4.7
1,916 Reviews

1,916 Reviews of Southern Ford - Service Center

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August 22, 2023

I very satisfied with these work. The service guy communicated to give me updates. 5 stars More

by cs2myers@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Conway
Sep 27, 2023 -

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

August 19, 2023

My car was in for an oil change. I found out I needed front brakes and an engine filter. Joe, Stephanie, and Allen gave me excellent support on my car repairs. I appreciate all they More

by crystalc.hancock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Patel, Joseph Jensen, Stephanie Spangler
Sep 27, 2023 -

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

August 05, 2023

My car was ready ahead of time . Been going there for 5 years never had a problem also been going to Hall Hyundai for 10 years and also had great service More

by Al
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Conway
Sep 27, 2023 -

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

August 04, 2023

Great service. I always wait for my vehicle to be serviced and they make sure that it's done in the most expedient manner possible. They are very thorough in lettin More

by lac39180
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Marie Chapman Jones
Sep 27, 2023 -

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

August 03, 2023

I arrived late in the day on a Friday with a tire issue and was able to leave my car. First thing Saturday morning my car was ready for pick-up. More

by Donniecrandol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Spangler
Sep 27, 2023 -

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

July 27, 2023

Jeff the service manager made a bad experience great. Jeff you a man of true integrity. Hall should be thankful they have you. More

by Jon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen , Jeff Dobson
Jul 27, 2023 -

Southern Ford responded

Jon, thank you for your feedback. It is our understanding you have been in contact with our Service Manager, Jeff Dobson, regarding your recent visit. We are pleased to hear we were able to come to an amenable solution and we look forward to serving you again in the future. If we may be of any assistance, please do not hesitate to call Jeff directly at 757.989.5780. Thank you.

Jul 27, 2023 -

Jon responded

Yes Jeff totally made things right. A man of integrity for sure!!!

July 19, 2023

The dealership has now had my vehicle for over a year. Whenever I pick up my vehicle, there is more damage and needed repairs. I reached out to Mr. George in May 2023. His response was that he would loo More

by Mrs. Giles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eddie Marshall , Patrick George, Eddie Marshall, Jeff Dobson
Aug 18, 2023 -

Southern Ford responded

Thank you for your feedback, Mrs. Giles. It is our understanding you have recently met with our General Manager, Patrick George, and our Service Manager, Jeff Dobson, regarding your concerns. We are pleased to hear we are working towards an amenable solution. If we may be of further assistance, please do not hesitate to call Jeff directly at 757.989.5780. Thank you.

July 17, 2023

This dealer ship was awesome they keep me updated on my car and everything else More

by trowera15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Spangler
June 27, 2023

From sales to service to support staff, my experience with Hall Ford has been excellent! My next vehicle purchase will be from Hall Ford! More

by Cowboys04
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Alicia Marie Chapman Jones
June 26, 2023

Hall Ford and Alicia’s service team provided me with an excellent service, a video of my vehicles multipoint inspection and they had my vehicle finished well ahead of schedule. There is a reason why I take More

by tbonetim
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Alicia Marie Chapman Jones
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