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Southern Ford - Service Center

Newport News, VA

4.7
1,921 Reviews

1,921 Reviews of Southern Ford - Service Center

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February 05, 2025

The entire staff were very polite and kept good me up to date on my car when it was getting repaired More

by wjayquane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 05, 2025

Service dept. Did you good. No problems. Being I purchase my Ford Ranger new at Hall Ford which treated as Hall Ford family, worked getting customers quick service More

by rhilll73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ROBERT MUIR
5.0
This rating includes all reviews, with more weight given to recent reviews.
SAM BELL
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDWIN WARREN
4.0
This rating includes all reviews, with more weight given to recent reviews.
February 05, 2025

This was the first time I had been to the dealership, my husband usually took his truck in for service. Stephanie was so pleasant and helpful not only with the drop off process, but also with making sure I More

by AWOLPLUMBER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 05, 2025

Service was great and I was pleased with Stephanie. She made the experience better. Thanks More

by TOMBARNES9965VA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JON CONWAY
February 04, 2025

I had a problem with my vehicle that was covered by warranty. The dealership was quick to schedule an appointment and to resolve the issue. More

by MINTERJEREMY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
February 04, 2025

Great service great people. My only frustration is, when I got home, I realized they put the wrong service sticker on my windshield. It was for someone else’s car with their mil More

by martindrpiano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
February 04, 2025

Edwin was fantastic! We were in and out in no time, very helpful when you have a toddler with you. Edwin made sure my car is cared for and exceeded our expectations. Than More

by jennifer_parcetich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : CLAYTON WALKER
February 04, 2025

Excellent service and friendly staff. I really love the pickup and delivery service that is offered. More

by CHRYSTYUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 04, 2025

Jon is very knowledgeable, personable, and easy to work with. He explains everything that is going on with your vehicle. Very professional. More

by Hammero,PennyR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
February 04, 2025

Above and beyond. Kind and thorough throughout the entire experience. I would recommend them in the future. More

by itz_tk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
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