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Southern Ford - Service Center

Newport News, VA

4.7
1,981 Reviews

1,981 Reviews of Southern Ford - Service Center

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February 04, 2025

Above and beyond. Kind and thorough throughout the entire experience. I would recommend them in the future. More

by itz_tk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
February 04, 2025

The staff is awesome. Very friendly and helpful and professional at all times. Thank you team More

by gwaltney66.1940
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
QUERIDA WILLIAMS
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 04, 2025

They are courteous polite knowledgeable and on time. They will try to accommodate you the best they can. More

by sapphirepat328
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 04, 2025

Excellent service and friendly staff. I really love the pickup and delivery service that is offered. More

by CHRYSTYUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 03, 2025

Mr. Conway provided an excellent service and gave me the proper information in relation to my car, he answered all my questions with precision information. More

by Castillo2670
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
February 02, 2025

Stephanie was great at my check-in. We discussed the work that I needed and arranged for a follow-up appointment for some work that will require a drop-off for my truck. Looking forwa More

by TPIPERATA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 02, 2025

The work was done pretty quickly, check-in was easy and simple, and the waiting room was very nice and comfortable. More

by robclark134
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 02, 2025

The service team is always friendly and professional. I am always greeted by name and they take great care of my vehicles and me, every time. More

by kmcguffee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JON CONWAY
January 31, 2025

My service appointment lasted about the time they said my car would be ready in an hour. More

by creationsbybev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 31, 2025

They Rotated the tires, i had to take them somewhere else to get them rebalanced. It was vibrating really bad. I thought during a multi inspection, all fluids were to be checked. I decided to check my coola More

by Dna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
EDWIN WARREN
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