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Southern Ford - Service Center

Newport News, VA

4.7
1,933 Reviews

1,933 Reviews of Southern Ford - Service Center

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January 13, 2025

Took care of required repairs even though one problem could not be duplicated. Everything else was done as requested. More

by garberfmly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
January 12, 2025

You were able to seevice my vehicle with out an appointment. Thank you for an outstanding job. More

by woodenmc1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 12, 2025

Stephanie has been my service manager for the last, I guess, eight years and has always taken great care of my MKX, and me, making sure I was inconvenienced as little as possible. When the dealer owners More

by donron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 12, 2025

Very amenable choices were able to be made during our interactions. I appreciated the cheerful discussion, the courtesy calls, and the quick service More

by jrl1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 12, 2025

I have used this particular dealership for all my automotive needs, including buying and all general maintenance, for over the last 15 to 20 years. That should say it all! More

by ABUECHLER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
January 11, 2025

Thank you so much for getting me back up and running so quickly even though i didn’t have an appointment More

by Anthropolite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
QUERIDA WILLIAMS
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 11, 2025

Awesome experience and service. Service advisor was awesome too! Def will continue to have our bronco taken here. More

by mad max
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
January 11, 2025

Tires not rotated until I pointed out and then weren't rotated according to manual. More

by BGOODMAN1O
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
STEPHANIE SPANGLER
3.0
This rating includes all reviews, with more weight given to recent reviews.
January 11, 2025

Stopped by set an appointment was greeted warmly. asked when I wanted to come in .As which vehicle I wanted serviced gave he the keys an was told she would let me know when to come and pick it up. The More

by gkg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 11, 2025

Great customer service. Professional. Personal.keeps you in the loop when it comes your your vehicles car. More

by griffithepps
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
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