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Southern Ford - Service Center

Newport News, VA

4.7
1,985 Reviews

1,985 Reviews of Southern Ford - Service Center

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January 18, 2025

On time and kept me updated. Work excellent will come again when needed Will recommend to others More

by wanda4joy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JON CONWAY
January 18, 2025

Great experience, friendly staff, fast convenient service. Easy online service scheduling. Thank you Southern Ford. More

by daniel.a.farrar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 17, 2025

Stephanie Spangler at Southern Ford ensured that our 2018 Lincoln Navigator was taken care of. Thank you to her and the service team for making sure our vehicle was serviced and ready continue its journey. W More

by Hillard Deborah and cedric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 17, 2025

Greated me a smile, very courtesy. My vehicle was looked and and service in a timely manner More

by cameron.messeder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 17, 2025

Rob Muir helped me at Southern Ford we had zero issues he was straightforward unlike the other dealerships that I have dealt with. I purchased a new truck that had a problem with the mirror he fixed it. The More

by krhind94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ROBERT MUIR
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 16, 2025

I am very disappointed for service yesterday. I had to wait 1 hour and 15 minutes for a oil change and the sticker was not put on the inside of my windshield so I don't know if they changed my o More

by brendadeal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
STEPHANIE SPANGLER
4.0
This rating includes all reviews, with more weight given to recent reviews.
January 16, 2025

Very good understanding knowledgeable friendly professional trust work courtesy experience easy to understand the process More

by JEFF412
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 16, 2025

As usual Eddie always takes great care of making sure my F350 Dually is well serviced and maintained! More

by Loudhd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 16, 2025

Easy to make appt- customer service rep was great and worked performed in under the 2 hours window that I was given More

by rmehaffe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
January 16, 2025

Jon is a straight up, straight forward professional. From the moment I dropped my truck off he remained in contact with me. This was the fastest and stress free repair experience I've had. People like h More

by EMMANUEL.BOOTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
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