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Southern Ford - Service Center

Newport News, VA

4.7
1,939 Reviews

1,939 Reviews of Southern Ford - Service Center

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January 01, 2025

Ms. Travae was great she showed great customer service and answered all my questions. She was able to get me the vehicle I wanted in the same day. She also addressed and resolved any concerns I had with t More

by Mac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TRAVAE JEFFERSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
JARED STARK
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelcey Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 01, 2025

Friendly and helpful. Able to get a quick appointment for an oil change and state inspection and was in an out in an hour. More

by justsayberners
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
QUERIDA WILLIAMS
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 01, 2025

Can’t speak highly enough about the service I received from Southern Ford. Everyone I dealt with was kind and professional. Kenneth was my sales rep and, while we didn’t end up making a deal, he was per More

by THEBREWCREW
Recommend Dealer
Yes
Employees Worked With
JOE JENSEN
5.0
This rating includes all reviews, with more weight given to recent reviews.
KENNETH MCGHEE
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 01, 2025

Outstanding service department! ! I did not purchase the vehicle from Southern but has always been treated as if I did. More

by bdrobins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 01, 2025

Stephanie Spangler and her colleague, whom met for the first time another lady, provide first rat service. More

by SANTORO99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny
December 31, 2024

The employees were very friendly. I dropped my truck off a few minutes early. They took it in immediately and communicated with me quickly when it was ready More

by daniel.dodson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEFF DOBSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
QUERIDA WILLIAMS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JON CONWAY, EDWIN WARREN
December 31, 2024

Mr. Warren was very professional, courteous & kind. He explained what was necessary in a concise, easy to understand way. More

by Lou_atkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
December 31, 2024

There was a mistake in the quote once i noticed it, i messaged my rep and was taken care of immediately. I found this to be a very pleasant experience! More

by akguarino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
December 29, 2024

They care and accommodate customer’s’ needs for example they offered to take me all the way to Gloucester while repairing my car More

by MBACIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
December 29, 2024

He was nice and courteous, relaxed and helpful about life situations. I just want.say thank you More

by EPSHEFF001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
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