Southern Ford - Service Center

My experience has been terrible every time I bring my truck there. Vowed to never come back. But circumstances change. And lo and behold nothing changed there at the dealership. They had my vehicle there truck there. Vowed to never come back. But circumstances change. And lo and behold nothing changed there at the dealership. They had my vehicle there for weeks without any contact to myself or my insurance. Claimed their phones were down but the day I went to talk in person they conveniently were fixed right before I got there. Another 2 weeks went by with no contact. Blamed phones again. And they again were “fixed” the day I went up there. It sat so long with nothing done that I had to turn in my rental and struggle to figure out what to do with no vehicle. Do not take your ford to this dealership. The waits are long. The service is terrible. And the costs are crazy. If you do. Yours too might sit for a month without any contact. Worst dealership in the area. Without a doubt. Take yours to Bowditch. More

Scheduled appointment online same-day. They were able to complete service as requested. Service took longer than other dealerships we’ve used, but they got the job done. Only issue was the They were able to complete service as requested. Service took longer than other dealerships we’ve used, but they got the job done. Only issue was they didn’t change the tire pressures when they rotated tires, so I had to do that myself when I got home. More

The check in clerk was snippy about prices, my vehicle was rolled out ready to be picked up but was not fix clutch pedal was still not coming up all the way and the technician argued with me that he neede was rolled out ready to be picked up but was not fix clutch pedal was still not coming up all the way and the technician argued with me that he needed to drive my car to figure out the problem instead of pushing the clutch with his hand while vehicle was off. More

Friendly staff and good service. Good communication Service was explained and done in a timely fashion Good communication Service was explained and done in a timely fashion More

Alicia is AMAZING! She always communicates within a timely manner. Thank you for great customer service! She always communicates within a timely manner. Thank you for great customer service! More

Easy to schedule and on time when I took my vehicle in. Service was quick. Service was quick. More

Great service, thank you very much for you assistance with my 2018 Ford Raptor . Thank you with my 2018 Ford Raptor . Thank you More

Provide excellent quality service, very quickly. Stephanie Spangler was very helpful and knowledgeable and checked me in, and provided a shuttle ride home and back for pick. The video provided, and Stephanie Spangler was very helpful and knowledgeable and checked me in, and provided a shuttle ride home and back for pick. The video provided, and the gentleman on the video provided what I needed to know about my vehicle. More

I am very pleased with the provided service. It was easy to schedule an appointment and I was greeted with a smile and received prompt attention at the dealership. All requested services were c It was easy to schedule an appointment and I was greeted with a smile and received prompt attention at the dealership. All requested services were completed in a timely manner. More

The gentleman that wanted on me was very polite. Answer all my questions. Everyone was very friendly Answer all my questions. Everyone was very friendly More