Southern Hyundai Newport News

Based on my latest experience with their service department, I would not recommend this dealership. I had the oil changed in my Santa Fe on Friday June 8th. Got there around 9:30am, I was told it wo department, I would not recommend this dealership. I had the oil changed in my Santa Fe on Friday June 8th. Got there around 9:30am, I was told it would take between 45 min to an hour. At around 11am I saw my vehicle parked outside, so I asked if my car was ready, the guy checked his computer and said, yes it is! So I drive home, and that afternoon when my husband gets home, he tells me he had a message on his cellphone from the dealership saying that the car was ready, they left this message at 10am!! So this means that they forgot I was sitting in their waiting area, I waited for an hour and a half when I could have waited just half an hour. I wonder how long would I have been there if I hadn't checked with them if the car was ready, when were they going to realize that their client was sitting in their waiting area. I specifically told them "I will be waiting here", I was with my 8 months old son sitting right outside their door! More

Overall we were pleased with the dealership and the sales associate who worked with us. We feel they could have been more competitive with the price. The sales associate should have a better technical knowle associate who worked with us. We feel they could have been more competitive with the price. The sales associate should have a better technical knowledge of the vehicle. Also, she should have been better about returning phone calls, we called several times and did not receive a call back. She was very nice and professional. More

My mother and I visited this Hyundai dealership two days ago and we were greeted by Ms. Ashley Cline. She was very personable and also knowledgeable in trying to find the best car to suit my wants and need ago and we were greeted by Ms. Ashley Cline. She was very personable and also knowledgeable in trying to find the best car to suit my wants and needs. Ashley was able to answer all of my questions. If there was anything she was unsure about, she didn't hesitate to find out the answer for us. She was very kind and guided my mother and I through the purchasing process patiently. She assisted us in financing my new Hyundai and worked very hard to try to meet mine and my mother's requests. Today I drove off the lot with my new car and because of our experience my mother is also considering purchasing her next vehicle from this dealership. If you are in the market for a new car, I would highly recommend this dealership and that you work with their sales consultant, Ashley Cline. More

I made a service appt on line friday 12-2-11 for monday morning. I arrived 15 mins early I was quickley greeted, Brenda had my information up and ready and by 8;10 my car was taken back. Fourty five minute morning. I arrived 15 mins early I was quickley greeted, Brenda had my information up and ready and by 8;10 my car was taken back. Fourty five minutes later my car was inspected the oil was changed and they checked all other systems on my Sonata. Not only was it fast there was no charge for my services today. Being the holiday season no charge was music to my ears. This is my second time I have been in for service on my vehicle and Brenda has been amazing. I thank Hall for the service dept. here I can tell you it makes it very hard to want to go anywherelse when you get a product and service like I get at Hall Hyundia. Many thanks for what you do; Douglas Thomassen 187 Bret Harte Drive Newport News Va. 23602 dvthomassen@cox.net More

first of all ms. shemyal gilliam was the sales lady that sold me my car and she was so very good. she was very,very pleasant, she was dressed very good, she made sure that I understood everything about my n sold me my car and she was so very good. she was very,very pleasant, she was dressed very good, she made sure that I understood everything about my new car. she took her time with me. she answered all of my questions.she is a very,very person and if I bought another car I would go to Hall and I definetly would want shemyal to sell me another car. I would definetly recommend her to other people and I would recommend Hall Automotive (on jefferson ave) to buy a car from. thank you, lorraine johnson More

After being dejected by several other dealierships that brushed me off, Siad and Ray took time to listen to my needs and match me to the perfect car for me. They offered top dollar for my traid (far abo brushed me off, Siad and Ray took time to listen to my needs and match me to the perfect car for me. They offered top dollar for my traid (far above the other dealierships) and offered me maximum car and features for my money. To be honest, I left the lot that day with more features and a larger car then I had expected. Outstanding job! More

I am probably an exception since I actually look forward to taking my 2011 Sonata in for car service...the experience, price, and courtesies extended to me have been super over the past year. Every attemp to taking my 2011 Sonata in for car service...the experience, price, and courtesies extended to me have been super over the past year. Every attempt and offer for service and convenience is extended to me by this fine dealership run by Mr. Nance. When I buy my next Hyundai (and unless I get struck by lightening, I will) it will be from Hall in Newport News. It is convenient to where I live and the smiles from Brenda Messer, a SVCc Manager, on down are genuine. More