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Southern Hyundai Newport News - Service Center

Newport News, VA

4.8
169 Reviews

169 Reviews of Southern Hyundai Newport News - Service Center

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April 27, 2024

Ease of making an appointment, personalized attention & a prompt, efficient completion of the tasks. Most comfortable experience I have had with a service department. More

by carman1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Conley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Catherine Gordon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Moien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith McCullers
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 26, 2024

Southern Hyundai gives its customers excellent service. They are very courteous and efficient. I would definitely recommend my friends and family. More

by JOSIES123
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris
April 24, 2024

Quick and efficient repair. Work was covered under warranty so there was no cost to me . More

by DERRICK2329
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Shirey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ernesto Rosado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Southern Hyundai Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

April 24, 2024

Very happy with courtesy of the people and the excellent service I received on my tucson More

by COFRESIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernesto Rosado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Moien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2024 -

Southern Hyundai Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 22, 2024

The whole interaction left a bad taste in my Mouth. If I can’t go to the dealership and get my vehicle fixed in a pleasant and timely matter why bother dealing with the dealership. Nothing was welcom More

by Sandtmanagementsol
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeffery Moien, and the other guy who works at that station with him
Apr 24, 2024 -

Southern Hyundai Newport News responded

"Sandtmanagementsol" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvnh@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

April 22, 2024

A very bad experience they are very unprofessional I never won't to go back More

by AWELLS@VERIZON.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Derrick Phillips
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Southern Hyundai Newport News responded

Thank you for bringing this to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

April 20, 2024

Beautiful facility. The people were extremely polite and the work was done very well. Thanks! More

by Yorkspy99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brenda Messer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Southern Hyundai Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

April 20, 2024

Great service through out the service team and whole department, great choice of service as well More

by TERRYVANN79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris House
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Southern Hyundai Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

April 18, 2024

Great service. Had to order the part but it came in today. Got a text to schedule. More

by krissysand10@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Moien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2024 -

Southern Hyundai Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

April 18, 2024

Comfortable waiting room, friendliness, knowledgeable, professional, quick and correct diagnosis, put at ease good people More

by DGHENS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris House
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Moien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2024 -

Southern Hyundai Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

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