Southern Kia Virginia Beach - Service Center

Unreasonable wait time, poor customer care and poor sense of even caring at all. They just don’t care. of even caring at all. They just don’t care. More

The male customer service representative of your Dealership is a nasty rude individual! We've bought 4 KIA's from you, while it's been 4 plus years since our last one. Your dealership will never get Dealership is a nasty rude individual! We've bought 4 KIA's from you, while it's been 4 plus years since our last one. Your dealership will never get another from us ! I'll buy the KIA pickup from another dealership in 2025 when it comes out ! More

Dealership canceled on me the Friday before. After I waited two month for my appointment. Rescheduled me for the following week. Dropped car off at 7am and they called me at 3:30pm to tell me th After I waited two month for my appointment. Rescheduled me for the following week. Dropped car off at 7am and they called me at 3:30pm to tell me they didn’t have the part. They said they would call me when the part came in next week. It has been two weeks and no one has reached out to me. More

Zero stars. The dealership’s customer service is completely non existent. When you call, you enter an endless loop that eventually allows you to leave a voic The dealership’s customer service is completely non existent. When you call, you enter an endless loop that eventually allows you to leave a voicemail, which is never returned, or it simply disconnect you. Breannah in customer service actually told us that calling was useless. They never respond to emails or chat messages through social media. They tell you to text a certain number and then do not respond to text messages either. On the rare occasions that I did speak to someone, the information was contradictory or incorrect. Like the fact that I could not submit oil change receipts done by our neighbor. My car was initially brought in for engine knocking. The dealership charged me $913 to replace a charcoal canister that did not fix the problem. When I picked my car up, it made the exact same sound. But nobody answered the phone or called me back after three days. I finally got a return phone call After leaving a Google review and my car was towed back to the dealership on February 27. . My car was then at this dealership for 150 days. I have pages and pages of documentation and phone logs. They simply do not care. After my car was there for 2 1/2 months and I could get no information about it, I filed a complaint with the Virginia state attorney general. In their response to that complaint, the dealership provided inaccurate dates of service. I have the towing record and text messages that show the exact date my car was brought in for service. In addition, the dealership accused me of writing my own receipts for oil changes. This is an absolute lie. I have a text message from the Breannah at Kia telling me I was not allowed to submit the receipts if the oil change was not completed at a car service facility. When the owner, Jeff Owens told me I could actually submit them, I emailed them immediately. Stating that I falsified those records and created them myself when I had already explained that my neighbor change the oil as a courtesy for us is simply not true. I have the documentation for that as well. But the real problem here is the customer service. I wish I had checked Google and read the extremely poor reviews prior to having my car serviced here. Their blatant disregard for their customers should put them out of business. I will never purchase another Kia, and up until this incident we owned three Kia vehicles. We are now in the process of trading them all in for different cars. The dealership’s lack of compassion, caring, and basic customer service not only lost you a lifelong customer, but anytime I hear of someone looking for a new car. I warn them against purchasing a Kia. More