Southern Kia Virginia Beach - Service Center

Service was completed on time and to my satisfaction. My only complaint was the fact that an appointment wasn't available for a week. My only complaint was the fact that an appointment wasn't available for a week. More

Everything went smoothly after trying to get into service. Rental was nice and would consider getting. service. Rental was nice and would consider getting. More

I was a walk in for an oil change and state inspection. Everything went smoothly and I only waited there an hour and then they were done. Everything went smoothly and I only waited there an hour and then they were done. More

Professional and excellent customer service! ! Very responsive and I had no problem with the service provided. ! Very responsive and I had no problem with the service provided. More

I was disappointed that I did not receive a call after the repairs were complete to come get my car and waited several days to get a return call after leaving voicemails. I was also disappointed in the am the repairs were complete to come get my car and waited several days to get a return call after leaving voicemails. I was also disappointed in the amount of time I had to wait to pick up my car after being told I need to be there before 5:30 pm to get my car. I waited 40 minutes and was the only customer picking up at that time. More

Service area was old looking and dirty, employees seem miserable. Service advisors using a piece of paper to write up your vehicle, other dealers use iPads, Four hours for a oil change and inspection miserable. Service advisors using a piece of paper to write up your vehicle, other dealers use iPads, Four hours for a oil change and inspection More

Every time I have service done on my car I have there full attention. The wait time always seems to fly by. full attention. The wait time always seems to fly by. More

The poorest communications i have ever encountered in 50 years. I reported this dealership to Kia Corporation , the BBB , and FTC years. I reported this dealership to Kia Corporation , the BBB , and FTC More

Three and a half hours is a bit long for an oil change and state inspection...I know there was only one inspector on duty. I wanted my tires rotated and the gentleman who went over my service forgot to p and state inspection...I know there was only one inspector on duty. I wanted my tires rotated and the gentleman who went over my service forgot to put that my invoice...so I had to wait more until that got completed. The checkout was difficult do to mix up on " bill number"...had to get credit card credited and recharged again... More

Service center does good work- thorough and professional. RT was great, calm quick and friendly RT was great, calm quick and friendly More