Southern Kia Virginia Beach - Service Center

It took a while to get my car, but I'm glad with how much time they put into repairing my car. time they put into repairing my car. More

I had my car scheduled for service at 7am, was unable to reach anyone to see if my car was being serviced. My sister went to check on the status of my car and was given the run around with no clear answers reach anyone to see if my car was being serviced. My sister went to check on the status of my car and was given the run around with no clear answers and then treated as though she knows nothing about cars. Was told my airbag would be fixed as there is a recall and then was told by the associate helping her she didn’t need to come in all mad and with an attitude. She then left and I still heard no update about my vehicle even with numerous calls to the dealership and no calls back. My husband later then went to get the status of my car and it took 15 minutes to collect the information on my car and was told the only service done on my car was the oil change and that the airbag was in back order for an undetermined amount of time. This was the worst experience I have ever had with a dealership. I was potentially going to buy a new Buick in a few years but with Southern Buick being the only dealers in this area most likely going to stick with Honda. More

Absolutely awful service. Purchased 5 vehicles there and was great until about 2022. Purchased a vehicle over 2 years ago with the promise of a hitch- still don't have it on. Purchased 5 vehicles there and was great until about 2022. Purchased a vehicle over 2 years ago with the promise of a hitch- still don't have it on. Had my vehicle serviced there last week and they hit the car. Spent a week trying to contact someone to start repairs, left more than a dozen messages with no return until I finally threatened to take matters higher. Would NEVER recommend this place to anyone ever again. More

They fixed my Kia while I waited but even though I had an appointment I waited very long. appointment I waited very long. More

Poor communication (no line to call always goes to automated and you have to go in person), Very slow oil change , Unorganized, Nice Representatives though Inexperienced , Took 4 hours for my oil c automated and you have to go in person), Very slow oil change , Unorganized, Nice Representatives though Inexperienced , Took 4 hours for my oil change More

I went for a 8000 maintenance/service. Which meant oil change, levels checks, tire rotation. I was there for 2 hrs or so, which I understand. I was charged for a tire rotation that didn’t Which meant oil change, levels checks, tire rotation. I was there for 2 hrs or so, which I understand. I was charged for a tire rotation that didn’t happen. They were gonna let me leave, knowing it wasn’t done, I had paid for it. until I pointed it out that the tires were not rotated. I got my tires rotated. I was told they were going to give me a credit. Long story short how many others get scammed . More

Always a long wait no matter how early you call to service vehicle. I waited 3 months for a service to be pushed further out service vehicle. I waited 3 months for a service to be pushed further out More