Southern Kia Virginia Beach - Service Center

I wanted an early appt. And they were very accommodating. I had a lot of work done and they finished in record time and I am very satisfied with the finished product. I re And they were very accommodating. I had a lot of work done and they finished in record time and I am very satisfied with the finished product. I really appreciate my service advisor R. T. Ives Jr. I am rating him a 10. Thank you. Sonia E. Stanford More

Service is bad didn’t fix my problem-stayed all day 15 . Not able to reschedule because the computers are down Not able to reschedule because the computers are down More

Service Manager was great. The other staff not so much. - not friendly. Felt like repair customers were not a priority. Dealership was difficult to get in and out of for serv The other staff not so much. - not friendly. Felt like repair customers were not a priority. Dealership was difficult to get in and out of for service. Found it too crowded. Called and left messages that were never returned. I expect to purchase a new kia next year. I would not use this dealership. More

Your signage is awful. It took me 15 minutes to figure out how to get to the service area. Drove in between new cars through a narrow path not knowing where I was going… se It took me 15 minutes to figure out how to get to the service area. Drove in between new cars through a narrow path not knowing where I was going… service person really nice, but it’s overall a very disorganized process with people standing in line to be attended. I suggest better signage and installing a device so people can pick numbers and wait in a seated area to be attended in each of the counters. More

Recall service, kept intouch, servicing was having a rough Monday morning, but still got me in and out super quick, just over an hour. My only gripe would be getting to and parking at the service dept. rough Monday morning, but still got me in and out super quick, just over an hour. My only gripe would be getting to and parking at the service dept. It's tricky. More

Purchased vehicle here so I come for the free oil change and the mechanics know the car and the mechanics know the car More

People are pleasant. The TV in the kids room didn't have a working remote and the toilet in the women's restroom wasn't working properly. The TV in the kids room didn't have a working remote and the toilet in the women's restroom wasn't working properly. More

Service was terrible, never got a call back for a recall appointment. Was not made aware that the recall part was not available until arriving at the dealership. Poor treatment for customer service, person appointment. Was not made aware that the recall part was not available until arriving at the dealership. Poor treatment for customer service, person I worked with gave the impression I was bothering him. More

Can never get a hold of them and they never give updates really didn’t fix anything told us to wait for a recall letter not the friendliest people really didn’t fix anything told us to wait for a recall letter not the friendliest people More

The service was exceptional and the employees made my experience very well. They tried to accommodate my schedule as best as possible. experience very well. They tried to accommodate my schedule as best as possible. More