Southern Kia Virginia Beach - Service Center

Professional and my Service Manager takes good care of me. Have been coming here for years. me. Have been coming here for years. More

Did do what asked them to do. .ask for tire rotation and they didn’t do it .ask for tire rotation and they didn’t do it More

The workers are amazing and helpful. This particular day was busy and I wish the wait times for scheduled maintenance was shorter. This particular day was busy and I wish the wait times for scheduled maintenance was shorter. More

Brittani was great. The overall experience was awesome. The service department communicated throughout the process. The overall experience was awesome. The service department communicated throughout the process. More

This is probably the worst dealership experience I have ever had, their service department sucks. I bought a brand new car at the end of last year and within a month my trim pieces started falling off, the ever had, their service department sucks. I bought a brand new car at the end of last year and within a month my trim pieces started falling off, the parts have been ordered multiple times with no attempt for them to fix this issue for me or even to call and let me know the parts finally arrived after 3 attempts. I showed up for my appointment a few months ago to get my oil change and to finally get the trim pieces put on which we were told they had them there and we waited for a few hours to then have to track someone down to get a status update and turns out they didn’t even have the parts there at all. This is not even covering how many times I had to show up after I first bought the car to get the plate situation solved. This is really not the Kia dealership you should choose to go to for any service or even the buying of a car More

On 8/12/24 i was at the service department to just get printed paperwork because your system was down due to haking. Very disappointed with the service department - you are short handed need more peopl printed paperwork because your system was down due to haking. Very disappointed with the service department - you are short handed need more people / lines long - people cutting in ahead of others techs not wating or say the line starts over here/ people in line talking about how they are not being taken care of with appointments Department needs improvement More

A very good dealership. The service was great. I recommend southern for all service requirements. The service was great. I recommend southern for all service requirements. More

It was hard to get an appointment over the phone. The service agent I talked to when I went to the dealership was really good the appointment was set up quickly and the work was done ontime The service agent I talked to when I went to the dealership was really good the appointment was set up quickly and the work was done ontime More

Great service okay thank you for the service until next time thank you so much time thank you so much More

Fast, thorough, courteous customer service reps, quality service, convenient scheduling options and local service center! service, convenient scheduling options and local service center! More