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Southern Kia Virginia Beach - Service Center

Virginia Beach, VA

3.6
718 Reviews

718 Reviews of Southern Kia Virginia Beach - Service Center

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August 11, 2025

Awesome professionalism, great customer service, and fast turnaround time. Would recommend this service department 100 percent. More

by Richard.lawhorn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes Kavula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Barkus
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 13, 2025 -

Southern Kia Virginia Beach responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

August 11, 2025

They had my car a week, went to pick it up and it was leaking alot of oil. I told the Part they put on was faulty More

by Joan.bailey5353
Recommend Dealer
Yes
Employees Worked With
No
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Aug 13, 2025 -

Southern Kia Virginia Beach responded

We value and appreciate your business, Joan. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

August 09, 2025

4 months is too long to wait for a 10 hour repair on a 5 month old car. Paying a car payment without your car is horrible. More

by pajanjames1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sales department assisting w rental
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Aug 13, 2025 -

Southern Kia Virginia Beach responded

James. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

August 09, 2025

This was my first time using this particular dealership and I really enjoyed the experience! I thought the video of my vehicle being worked on was very informative and puts to rest the wonders of what's ha More

by meltreece
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy Barkus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 13, 2025 -

Southern Kia Virginia Beach responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

August 09, 2025

Service advisor Shelby Mitchell went above and beyond in letting me know every step of the service and taking care of what needed to be done throughout process . More

by nyisles222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby,Mitchell
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August 09, 2025

I got in and out relatively quickly that's most important thing to me so I was satisfied More

by NHOWELL1668
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RT Ives
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 08, 2025

Convenient location to my residence. Friendly and knowledgeable staff. I will always buy my cars from Southern More

by dcastleberry74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy Barkus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
August 07, 2025

I'm glad I found this location. It's very convenient to me. I'm also very happy with the staff. They all took very good care of me More

by CLMESZAROS
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
RT Ives
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wes Kavula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Barkus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Sparks
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 07, 2025

Great service and excellent work to get the job done and back on the road. More

by JOSEEAZCARTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy Barkus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Sparks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
August 07, 2025

Check in was prompt and easy. Service rep was knowledgeable and pleasant. Service was timely. More

by scraigfenton8575
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RT Ives
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Barkus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
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