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Southern Kia Virginia Beach - Service Center

Virginia Beach, VA

3.6
651 Reviews

651 Reviews of Southern Kia Virginia Beach - Service Center

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June 14, 2025

Great customer service and communicated well while I was waiting on my vehicle. I recommend always book your appointment ahead of time so less of a wait. More

by Kaitlyn.Skelton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RT Ives
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 18, 2025 -

Southern Kia Virginia Beach responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

June 14, 2025

I don’t know about the dealership but the girl helping me was great professional friendly i was impressed More

by brenandb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy Barkus
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 18, 2025 -

Southern Kia Virginia Beach responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

June 14, 2025

The staff was pretty good for the most part; the problem is the dealership lot is extremely congested with cars on top of one another. It is difficult to navigate worrying about hitting cars going through t More

by TTADALAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KIA
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Jun 18, 2025 -

Southern Kia Virginia Beach responded

Thank you for taking the time to provide us with this feedback.

June 13, 2025

Great service in record time with updates along the way. Would highly recommend to anyone More

by beachlovertg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy Barkus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 18, 2025 -

Southern Kia Virginia Beach responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

June 13, 2025

Was just disappointed that they didn't have a courtesy car wash. Everything else was good More

by fczingales
Recommend Dealer
Yes
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Jun 18, 2025 -

Southern Kia Virginia Beach responded

We appreciate your feedback and are eager to better your return experience.

June 13, 2025

Just reconnecting to previous text, already completed this survey, i needed my password u]dated. More

by phylkoz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RT Ives
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wes Kavula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Sparks
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 13, 2025

Did not wait to long this time Friendlies staff Will be back Will be back More

by neighbors057
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No clue
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June 13, 2025

The dealership is easy to get to , it's clean and you feel welcome. Almost at home. More

by MISSKOKO1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RT Ives
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wes Kavula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Barkus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Sparks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 18, 2025 -

Southern Kia Virginia Beach responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

June 11, 2025

Terrible communication. No integrity. Said car was under warranty, but when it came down to needing fixing, lied and said it wasn’t covered under warranty. Facts changed. Ke More

by ALISHA4MAE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Sparks
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 11, 2025 -

Southern Kia Virginia Beach responded

Thank you for bringing this to our attention, Alisha. We are always looking for ways to better our service and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

June 10, 2025

I was 2nd in line for an oil change and it took over 3 hours More

by WFBJ11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know his name
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Jun 11, 2025 -

Southern Kia Virginia Beach responded

"WFBJ11" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernkialynnhaven.com or respond directly to this message with the requested information. We hope to hear back from you soon.

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