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Southern Kia Virginia Beach - Service Center

Virginia Beach, VA

3.6
584 Reviews

584 Reviews of Southern Kia Virginia Beach - Service Center

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February 18, 2024

They made sure that they communicated with me with the time progress with my car. More

by DYNIECY11
Recommend Dealer
Yes
Employees Worked With
Robert Ives
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Feb 20, 2024 -

Southern Kia Virginia Beach responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

February 17, 2024

I came in for an oil change and tire rotation and it was done quickly and efficiently More

by adzhky9
Recommend Dealer
Yes
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Feb 20, 2024 -

Southern Kia Virginia Beach responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

February 17, 2024

Very professional and pleasant. Great dealership. People at the dealership were very helpful and friendly. More

by matenot
Recommend Dealer
Yes
Employees Worked With
Scott Easton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Easton
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Feb 20, 2024 -

Southern Kia Virginia Beach responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

February 15, 2024

My experience was not the best. I was without my car for 3 months! Robert Initially told me I didn't have warranty coverage. Spoke to 'Robin' who said I did have extended warranty c More

by VALERIEF2002
Recommend Dealer
No
Employees Worked With
Idk? Robert Ives maybe?
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Feb 15, 2024 -

Southern Kia Virginia Beach responded

"VALERIEF2002" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernkialynnhaven.com or respond directly to this message with the requested information. We hope to hear back from you soon.

February 15, 2024

The service advisor was amazing, I hate that I forgot his name. He explained everything thoroughly, and asked if I had questions. The waiting area was clean and there were refreshments. More

by SCHAIQUANA
Recommend Dealer
Yes
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Feb 16, 2024 -

Southern Kia Virginia Beach responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

February 15, 2024

You all are very hard to reach . And stopped offering cleaning /detail service. Plus took forever to retrieve my car More

by dereckwilliams57
Recommend Dealer
No
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Feb 16, 2024 -

Southern Kia Virginia Beach responded

Dereck. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

February 14, 2024

It was very disappointing due to having my car was hit while getting serviced by you all More

by realaslissy
Recommend Dealer
No
Employees Worked With
Breanna was the young lady behind the desk. I don't know who worked on my car but my car was hit while getting serviced by you all
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Feb 14, 2024 -

Southern Kia Virginia Beach responded

"Realaslissy" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernkialynnhaven.com or respond directly to this message with the requested information. We hope to hear back from you soon.

February 14, 2024

Breahnna Hall was an excellent service advisor I thank her for helping me get what I needed and the way I needed it she is a blessing. More

by Tnjsittingnatree
Recommend Dealer
Yes
Employees Worked With
Pause
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Feb 15, 2024 -

Southern Kia Virginia Beach responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

February 14, 2024

Great customer service. Was greeted when I walked in and the service manager was AMAZING! That man deserves a raise!! More

by erinmomper
Recommend Dealer
Yes
Employees Worked With
Scott Easton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Easton
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Feb 15, 2024 -

Southern Kia Virginia Beach responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

February 13, 2024

Service was fast and the staff was very pleasant. My appointment was at 7 AM and I was done by 9 AM. More

by lert3043
Recommend Dealer
Yes
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Feb 14, 2024 -

Southern Kia Virginia Beach responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

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