Southern Kia Virginia Beach - Service Center

Took my vehicle in for service. They had my vehicle for 3 days. They told me it was being diagnosed and the tech had the rear seat out of the truck and they would have an answer sho They had my vehicle for 3 days. They told me it was being diagnosed and the tech had the rear seat out of the truck and they would have an answer shortly. Did not receive a call so I called. No one ever answers the phone in service. Got a text that tech that was working on it quit and they would have someone on it in a day or so. Asked if I could come pick up the truck and bring it back and they text back ok and a message about parts may not be available due to the strike. So went and picked it up. Rear seat had not been out of it. Took it to another dealership and they had it fixed in a couple days. Ordered the part had it in a day and completed the job with never a negative word about parts availability. I’ve had good service here before but not so much this time. Maybe next time. More

The service department is always efficient. They provide excellent & timely service. My car was returned cleaner than when I brought it in. They provide excellent & timely service. My car was returned cleaner than when I brought it in. More

Friendly service. I know you’re busy and appreciate you taking care of my new Sportage. I know you’re busy and appreciate you taking care of my new Sportage. More

Excellent customer care and really appreciate the ride home instead of waiting while service was done home instead of waiting while service was done More

Wonderful experience will walked recommend this place to anyone who asks. Might get another Kia from this exact spot just from the simple experience I recieved a wonderful time. Great team work anyone who asks. Might get another Kia from this exact spot just from the simple experience I recieved a wonderful time. Great team work More

I received excellent customer service on 9 Oct 2023 I tjink my rep name was Mr Bob tjink my rep name was Mr Bob More

Was told showing up between 2:30 and 3 was the fastest way to get express oil change. So I did. Took 2 and half hr!!! Definitely NOT express. way to get express oil change. So I did. Took 2 and half hr!!! Definitely NOT express. More

Service was quick everyone was polite it took a shorter time than I thought it would time than I thought it would More

Service staff friendly but car issue still exists so I can’t rate that performance yet can’t rate that performance yet More

EVERYTHING WAS GREAT. I LOVE COMING ALL THE PEOPLE ARE VERY NICE. THANK YOU ALL FOR EVERYTHING. God bless I LOVE COMING ALL THE PEOPLE ARE VERY NICE. THANK YOU ALL FOR EVERYTHING. God bless More