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Southern Kia Virginia Beach - Service Center
Virginia Beach, VA
720 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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720 Reviews of Southern Kia Virginia Beach - Service Center
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July 24, 2025
This dealership is professional, friendly, courteous, and took care of my services fast. I will definitely use them again took care of my services fast. I will definitely use them again More
by danv2
Verified CustomerEmployees Worked With
July 24, 2025
l brought in our 2024 EV9 for several dealer installed software updates and minor maintenance this spring. we were given a loaner over the weekend due to the additional time needed. we will be scheduling software updates and minor maintenance this spring. we were given a loaner over the weekend due to the additional time needed. we will be scheduling for the 8K mile checkup and maintenance protocol along with a complimentary state inspection. More
by Fred Martin
Employees Worked With
July 24, 2025
Customer service was good. My issue is with the wait time. I was told I would finish my oil change in an hour but 3 hours later, I had to go inquire as to why I was still sitti My issue is with the wait time. I was told I would finish my oil change in an hour but 3 hours later, I had to go inquire as to why I was still sitting there waiting. I was then told that my filter was coming from another dealership and it hadn't arrived yet. If that was the case, just be mindful of our time as well. Come explain that to me. Don't have me sitting thinking my car is being worked on and it's just sitting in the air More
by IDISCY
July 24, 2025
This dealership had overall terrible customer service. They held my car for two weeks, didn’t diagnose it until a week later, and refused to communicate any updates with me. I was calling constantly and b They held my car for two weeks, didn’t diagnose it until a week later, and refused to communicate any updates with me. I was calling constantly and barely received correspondence. I will say after wiring a strongly worded google review, I received a call from a manager apologizing for the experience, so I will give a little credit for that. However, I will not return. More
by A456
Employees Worked With
July 23, 2025
Its has a professional polite staff that is burdened by lack of customer parking spaces and the tiny lot is so overrun with new vehicles mixed in with customer vehicles waiting to be repaired or picked up lack of customer parking spaces and the tiny lot is so overrun with new vehicles mixed in with customer vehicles waiting to be repaired or picked up More
by TTADALAN
Employees Worked With
Kia Southern
July 23, 2025
The Service Department is hard to get in contact with. I always have to keep calling or a leave a message. And sometimes I still don't get a call back. I have been a customer for while and recent years I I always have to keep calling or a leave a message. And sometimes I still don't get a call back. I have been a customer for while and recent years I have noticed the service is getting worse. More
by FELICIAWILSON82
Employees Worked With
July 23, 2025
This was the worst service I ever had,! @!!!! The service suckered overall, badly no good @!!!! The service suckered overall, badly no good More
by DNH5
Employees Worked With
