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Southern Kia Virginia Beach - Service Center

Virginia Beach, VA

3.6
720 Reviews

720 Reviews of Southern Kia Virginia Beach - Service Center

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July 21, 2025

Prompt, friendly. I liked the video of the work. I do not like the surcharge for using a charge card. More

by vicki.baker
Recommend Dealer
Yes
Employees Worked With
Baker
Jul 23, 2025 -

Southern Kia Virginia Beach responded

We appreciate your feedback and are eager to better your return experience.

July 21, 2025

The service they do on the vehicle is fine. I’m sure the techs do a great job. I just go in for the free lifetime oil changes that came with the truck. It’s an hour and half maybe two hour wait More

by david@nevelsteen.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tracy Barkus
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2025 -

Southern Kia Virginia Beach responded

We value and appreciate your business, David. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

July 19, 2025

Totally dissatisfied at GMC. Mike tetterton was helpful but beyond that, was very disappointed. Will not be back. More

by Julian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Tetterton did his best.
Jul 24, 2025 -

Southern Kia Virginia Beach responded

We value and appreciate your business, Julian. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

July 18, 2025

The service was fast and they looked over my car to make sure I didn't need any other services. I trust them to tell me what I need because they never add on unnecessary repairs. They even made a video of More

by shadowcat85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Sparks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robin sent reminders for my appointment.
Jul 23, 2025 -

Southern Kia Virginia Beach responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

July 17, 2025

The representative Herbert was a great advocate and kept me informed during servicing. Thank you. More

by SBSNMSN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Foster 5 stars
Jul 23, 2025 -

Southern Kia Virginia Beach responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

July 17, 2025

Oh boy a word minimum that’s awesome. They were fast, reasonably priced, efficient and courteous. More

by JRPRUDLICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RT Ives
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wes Kavula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Barkus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Sparks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2025 -

Southern Kia Virginia Beach responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

July 14, 2025

Rob Rocks, in and out very quickly. In for service and an oil change. Service department is great at this location. More

by MIKIEHYMANN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Sparks
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 14, 2025

The dealership is typically understaffed and unorganized. I don't like having to deal with the dealership at all but when I do (because I OFTEN do having a ‘24 buick envista with a boatload of problems) goin More

by WHITEKRISTIN13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike in service dept.
July 14, 2025

Great service, great people and the only thing I'll add is your best bet is to be ready to leave your vehicle with them. Times are thin with people working in the garages everywhere, but they get it handle More

by nickadema07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RT Ives
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wes Kavula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Barkus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Sparks
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 14, 2025

Very efficient and hospitable waiting time wasn’t long my service was done in no time More

by Denise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Sparks
5.0
This rating includes all reviews, with more weight given to recent reviews.
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