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Southern Mazda Newport News

Newport News, VA

4.6
485 Reviews
ABOUT US THANK YOU FOR CHOOSING SOUTHERN MAZDA NEWPORT NEWS The team at Southern Mazda Newport News would like to welcome you to our dealership in Newport News, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Mazda vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Newport News, you can always count on the professional technicians in our Mazda service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own! Lots of folks in Newport News count on the high-quality vehicles and services found at Southern Mazda Newport News, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
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12602 Jefferson Ave

Newport News, VA

23602

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Showing 485 reviews

July 10, 2025

They were good ay what they do but I didn't notice the car inspection was rejected til days later. Ok has to go back angway. He missed telliing me. . Young guy. Cleaned is better st overall mgmt than th More

by Sherrye
Recommend Dealer
Yes
Employees Worked With
Anton Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Effrem, Tyler. Anton in parts ordering, The lady at the parts
Jul 10, 2025 -

Southern Mazda Newport News responded

We appreciate your feedback and are eager to better your return experience.

July 09, 2025

I was quoted a price of $300+ for a new key fob. When I arrived for my appointment, the price had risen to $500+. By the time they finished and I was checking out, the final price was more than $700 More

by wareriver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown service employee
Jul 10, 2025 -

Southern Mazda Newport News responded

"Wareriver" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialmzn@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

July 07, 2025

Was told last year that they had to replace brake pads. Then told that they had to replace entire brakes, NOT TOLD COST! Way more than I expected! Because inspection is free when you purchase car from them More

by LINDALEE4TEA2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ayden Stern in Service department was very helpful.
Jul 10, 2025 -

Southern Mazda Newport News responded

We value and appreciate your business, Linda. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

July 07, 2025

Great place to get my car work on thank you and the service.Great people will be back thanks for listening . More

by MFW1028
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
This part I don't know
Jul 10, 2025 -

Southern Mazda Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

July 03, 2025

Friendly and efficient. Does not try to upsell services. I find my appointment time is always respected More

by Suzzane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Jul 10, 2025 -

Southern Mazda Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

July 03, 2025

Cleon is the man. Glad he is back in the shop to turn things around. More

by DRAKEBAILEY83
Recommend Dealer
Yes
Employees Worked With
Service
Jul 10, 2025 -

Southern Mazda Newport News responded

Drake. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

July 01, 2025

Excellent customer service! !! Comfortable waiting area. Will always bring mu baby back here for routine maintenance and repairs. More

by Nursemelody40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2025 -

Southern Mazda Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

June 30, 2025

The dealership thoroughly inspected the brake issue I was having and let me know that it did not require repair at this time. They were friendly and professional. More

by Malukem1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ayden stern
Jul 10, 2025 -

Southern Mazda Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

June 28, 2025

Southern Mazda Newport New has taken care of my car for as long as I can remember. They are super helpful, caring, and compassionate folks. I world recommend them to anyone! More

by jrennicker84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I unfortunately do not remember her name. She worked in the service dept in the garage where they receive vehicles. We talked about tattoos she was amazing!
June 28, 2025

Southern Mazda did everything they said theywere going to do. They went over and beyond to help me with my vehicle. More

by richardmack581
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Customer Service
1
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