Southern Mazda Newport News

Byron, the GM was great! Carly, the salesperson was amazing!! And Kenrick the financial person was very helpful and informative. However the service department needs a lot Carly, the salesperson was amazing!! And Kenrick the financial person was very helpful and informative. However the service department needs a lot of help, meaning that the service rep and service manager both need to be a lot more helpful and courteous and treat customers with respect and dignity. And don’t ever lose Logan and Joel, the mechanics. Both of them are fantastic and very good at their job!! More

This was a great dealership. The people were very nice. I have no complaints thanks again The people were very nice. I have no complaints thanks again More

They helped me get the car I want. Even looked at other dealerships to make sure I got it Even looked at other dealerships to make sure I got it More

The individual who greeted me was awesome. The whole process was simple and fairly quick, although I only needed a routine oil change/inspection. The whole process was simple and fairly quick, although I only needed a routine oil change/inspection. More

In the couple of years I've been going here, there been zero effort put into the waiting area. The seats are trashed, and the complimentary "refreshments" are just water and K cups. The service has been OK zero effort put into the waiting area. The seats are trashed, and the complimentary "refreshments" are just water and K cups. The service has been OK until this last visit where I waited over 2 hours for an oil change. I just don't see a lot of investment in this experience More

Never used service center but when I tried to get replacement temp tags and they say they sent them but never received called various times hope I don’t get a ticket replacement temp tags and they say they sent them but never received called various times hope I don’t get a ticket More

Service departments customer service is great! So far, we have been extremely pleased with the team. So far, we have been extremely pleased with the team. More

The time spent at the service center was much longer than I anticipated. They also do not respond to text messages to the number they text you from telling you you can message about your vehicle. I anticipated. They also do not respond to text messages to the number they text you from telling you you can message about your vehicle. More

Ayden Stern, who checked me in, and Brian, my service tech, were very helpful and had great customer service. They both answered my questions. Brian provided education and explanation of services needed tech, were very helpful and had great customer service. They both answered my questions. Brian provided education and explanation of services needed and being rendered. My services were done quickly and I've had no problems. I am very grateful for their assistance. More

Excellent customer service offered with expertise and integrity, qualities that have kept me coming to this dealership for regular maintenance and needed repairs. Have worked with service managers Cleo integrity, qualities that have kept me coming to this dealership for regular maintenance and needed repairs. Have worked with service managers Cleon and more recently, Ayden, and both have consistently provided excellent customer service More