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Byron Reese
13 Reviews
13 Reviews
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13 Reviews of Byron Reese
June 27, 2026
Second bad experience after years of good service. I dropped off car in morning for servicing ( oil change) before opening. I received a text stating additional work needed to be done. After respondin I dropped off car in morning for servicing ( oil change) before opening. I received a text stating additional work needed to be done. After responding to the text as instructed twice there was no response. I called multiple times and no one answered phone until lunch when answering service was responsible for calls. Was not able to speak to anyone regarding issues with my car. Picked up at end of day and staff was unable to answer questions regarding problems found and I am unsure oil was even changed. I will never return. I used to use dealership for convenience, however, service is unfortunately non- existent. Mazda is a great car manufacturer but I will not use southern Mazda of Newport News again. More
by JA
Verified CustomerOther Employees Tagged: Orlando Cruz, Stephen Fletcher, Anton Smith, Dominic Bennett, Gabrielle Wylie
June 24, 2026
In and out quickly. Belle did a great job for sure! Much appreciate and looking forward to future visits for service. Belle did a great job for sure! Much appreciate and looking forward to future visits for service. More
by NAVYSWO99
Other Employees Tagged: Belle Dobson was my sales rep. 5 stars!
June 14, 2026
Had a bit of communication issue with my inquiry, but the service team: Thomas and Brendan were a major help. I was able to get my vehicle and issue back on track! Truly appreciate all of their patience and service team: Thomas and Brendan were a major help. I was able to get my vehicle and issue back on track! Truly appreciate all of their patience and assistance. More
by Taetaedesigner817
Other Employees Tagged: Mark Thomas and Brendan Williams
June 07, 2026
Maria and GM Byron were simply amazing! They helped me see the value and what I was getting. It was important to them that I was happy and got what I needed. You can tell they really care They helped me see the value and what I was getting. It was important to them that I was happy and got what I needed. You can tell they really care about what they do and they want to make sure every customer walks away with exactly what they want. And I did! I am over the moon excited about my new vehicle and I love the experience that they gave me. Megan was amazing with the close out!! Very thoughtful and thorough!! I also want to mention Chandler! He was awesome and helped me set up the app. I cannot say enough about everyone in this store. They really made me feel special and made my experience so worth it.Thank you again 😊 More
by BLESSNENA
Other Employees Tagged: Kaylyn Brakefield , Chandler , Megan
June 07, 2026
Wonderful service where the professional staff makes you feel like family and make sure that you ride out in a SAFE AND RELIABLE CAR with no hidden maintenance issues feel like family and make sure that you ride out in a SAFE AND RELIABLE CAR with no hidden maintenance issues More
by AYOOCREE27
Other Employees Tagged: Kaylyn Brakefield
May 21, 2026
It was a very pleasant transitions. My sales person took very care of me almost like family. I went in with my sights on a Used vehicle and came out on top with a Brand new Vehicle. My sales person took very care of me almost like family. I went in with my sights on a Used vehicle and came out on top with a Brand new Vehicle. I want to thank everyone for helping me. More
by KJACOBS0354
Other Employees Tagged: Michelle Stewart
May 12, 2026
Great customer service! Friendly, informative and easy paperwork. The most enjoyable experience I have had purchasing a vehicle to date. Thanks to Jared, Byron and Bell. Friendly, informative and easy paperwork. The most enjoyable experience I have had purchasing a vehicle to date. Thanks to Jared, Byron and Bell. More
by HELLOSUNSHINE1986
Other Employees Tagged: Jared, Bell
May 08, 2026
Service work has always been good, but communicating with Service Dept is a nightmare experience. Service Dept is a nightmare experience. More
by redwillow1998
Other Employees Tagged: Orlando Cruz, Stephen Fletcher, Anton Smith, Dominic Bennett
April 01, 2026
BELL WAA VWRY PROMPTS AND KNOWLEDGEABLE SHEBDID ALLNSHE COULD TO GET ME ON THE ROAD WUTH AS SMOOTH TRANSITION AS POSSIBLE. COULD TO GET ME ON THE ROAD WUTH AS SMOOTH TRANSITION AS POSSIBLE. More
by dezzy83
Other Employees Tagged: Kaylyn Brakefield, Cierra Roye
March 31, 2026
Great customer service while in the dealership however there is a bit of difficulty getting ahold of the service department and getting a call back after leaving voicemails. Other than that, lovely place there is a bit of difficulty getting ahold of the service department and getting a call back after leaving voicemails. Other than that, lovely place with great people and good service !!!! Ayden is a very nice and helpful service representative!!! More
by AMEDDERS23
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