Byron Reese
Byron Reese at Southern Mazda Newport News

Byron Reese

General Manager

Southern Mazda Newport News

12602 Jefferson Ave
Newport News, VA 23602

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4.3
11 Reviews
4.3

11 Reviews

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11 Reviews of Byron Reese

June 14, 2026

Dealership Rating
Employee Rating

Had a bit of communication issue with my inquiry, but the service team: Thomas and Brendan were a major help. I was able to get my vehicle and issue back on track! Truly appreciate all of their patience and More

by Taetaedesigner817
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Thomas and Brendan Williams

June 07, 2026

Dealership Rating
Employee Rating

Maria and GM Byron were simply amazing! They helped me see the value and what I was getting. It was important to them that I was happy and got what I needed. You can tell they really care More

by BLESSNENA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kaylyn Brakefield , Chandler , Megan

Jun 10, 2026

Southern Mazda Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

June 07, 2026

Dealership Rating
Employee Rating

Wonderful service where the professional staff makes you feel like family and make sure that you ride out in a SAFE AND RELIABLE CAR with no hidden maintenance issues More

by AYOOCREE27
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Kaylyn Brakefield

Jun 10, 2026

Southern Mazda Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

May 21, 2026

Dealership Rating
Employee Rating

It was a very pleasant transitions. My sales person took very care of me almost like family. I went in with my sights on a Used vehicle and came out on top with a Brand new Vehicle. More

by KJACOBS0354
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michelle Stewart

May 27, 2026

Southern Mazda Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

May 12, 2026

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Employee Rating

Great customer service! Friendly, informative and easy paperwork. The most enjoyable experience I have had purchasing a vehicle to date. Thanks to Jared, Byron and Bell. More

by HELLOSUNSHINE1986
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jared, Bell

May 27, 2026

Southern Mazda Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 08, 2026

Dealership Rating
Employee Rating

Service work has always been good, but communicating with Service Dept is a nightmare experience. More

by redwillow1998
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 08, 2026

Southern Mazda Newport News responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialmzn@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

April 01, 2026

Dealership Rating
Employee Rating

BELL WAA VWRY PROMPTS AND KNOWLEDGEABLE SHEBDID ALLNSHE COULD TO GET ME ON THE ROAD WUTH AS SMOOTH TRANSITION AS POSSIBLE. More

by dezzy83
Recommend Dealer
Yes

Other Employees Tagged: Kaylyn Brakefield, Cierra Roye

Apr 10, 2026

Southern Mazda Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

March 31, 2026

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Employee Rating

Great customer service while in the dealership however there is a bit of difficulty getting ahold of the service department and getting a call back after leaving voicemails. Other than that, lovely place More

by AMEDDERS23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 06, 2026

Dealership Rating
Employee Rating

The car cx-30 is fantastic & so far the service dept is also.Thank you ! More

by sarifaswitzer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kaylyn Brakefield

Mar 11, 2026

Southern Mazda Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

March 01, 2026

Dealership Rating
Employee Rating

The dealership agreed to paint my wheels as part of the purchase. Since December, I’ve gone about four times and the job still hasn’t been completed. Very disappointing follow-through. It feels like once t More

by SARIOQUENDO
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 04, 2026

Southern Mazda Newport News responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialmzn@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

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