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Southern Mazda Newport News

Newport News, VA

4.5
816 Reviews
ABOUT US THANK YOU FOR CHOOSING SOUTHERN MAZDA NEWPORT NEWS The team at Southern Mazda Newport News would like to welcome you to our dealership in Newport News, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Mazda vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Newport News, you can always count on the professional technicians in our Mazda service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own! Lots of folks in Newport News count on the high-quality vehicles and services found at Southern Mazda Newport News, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
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12602 Jefferson Ave

Newport News, VA

23602

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Showing 816 reviews

December 12, 2025

I had very slow service. My appointment was at 9:15 for an oil change and I waited until almost 12:00 for it to be done. More

by ev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
Dec 16, 2025 -

Southern Mazda Newport News responded

"Ev" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialmzn@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

December 11, 2025

Fast service, on time, friendly informative associate to work with Great service, couldn't have asked for more More

by tb7325
Recommend Dealer
Yes
Dec 16, 2025 -

Southern Mazda Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

December 10, 2025

They have poor communication when it comes to letting customers know the status of maintenance or repairs. Also the AI that they use to answer questions tends to schedule customers on days that the deale More

by starcj28
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Dec 16, 2025 -

Southern Mazda Newport News responded

"Starcj28" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialmzn@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

December 09, 2025

Southern Mazda provided excellent service, communicated clearly, and made the entire process smooth, professional, and stress-free. They worked quickly to get our car back to us. More

by thefreemans165
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ayden Stern- five star great service
Dec 16, 2025 -

Southern Mazda Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

December 08, 2025

Very friendly and helpful service team. There was a mishap with my appointment but they still took my car and finished it the same day. More

by rculverhouse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service team
Dec 16, 2025 -

Southern Mazda Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

December 08, 2025

They have become a very good car dealership. Their servicing has improved and I feel that my vehicle has been taken care of pretty well. More

by jmarzolfmiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ayden, Jay
Dec 16, 2025 -

Southern Mazda Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

December 08, 2025

Brian was fantastic, very attentive and informative when working on our vehicle Brian is great, and one of the main reasons I will keep my loyalty to the dealership More

by jmnewland79
Recommend Dealer
Yes
Employees Worked With
Brian (technician)
December 07, 2025

My service representative was patient and really knowledgeable. There was no wait time and my car was ready when promised. More

by doressaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aiden Stern
December 07, 2025

It's always a pleasant experience. They have the best customer service. It's always a pleasant experience. They have the best customer service. Very welcoming and helpful. More

by PHX.EMR15
Recommend Dealer
Yes
December 06, 2025

Ayden is excellent! Recommend Ayden for all of your services and needs. He is great More

by joshuagmazda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toney Richards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anton Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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