Southern Mazda Newport News

Illegal practices This dealership lacks in customer service. They admit they (salesman and managers) made a mistake but do not think they have the responsibility to ab This dealership lacks in customer service. They admit they (salesman and managers) made a mistake but do not think they have the responsibility to abide by their offerings. Then as they are called out on their mistake, they want to name-call and refuse to sell a vehicle to a customer. False advertisement and Discrimination. I do not recommend this dealership at all. More

Best Experience! This dealership has by far the best customer experience. I didn't feel pressured to make a decision and they worked with my on my time schedule! T This dealership has by far the best customer experience. I didn't feel pressured to make a decision and they worked with my on my time schedule! They helped me get the car I wanted as they didn't have it on the lot and it was available to me in less than 3 days! The processing of the paperwork was quick and easy thanks to Jessica! As I had my two little ones with me during the time I was looking they were understanding and made sure to have me in and out in a timely manner! Mike was by far the best sales person I've ever worked with. Called to check up to see how things were going and again worked with my schedule as to when I could get there! I'll continue to recommend this dealership to everyone I know because you guys were just amazing! More

Very pleased Very personable staff and willing to help you out in any way. Each person has a great knowledge on their products. I drive an hour each time I need ma Very personable staff and willing to help you out in any way. Each person has a great knowledge on their products. I drive an hour each time I need maintenance done on my car because I love the staff so much here all around. You won't be disappointed in any way by this dealership! More

Only place to buy a car!!! These people are truly amazing. They make you feel at home from the moment you step foot in the door. They have the lowest prides and the best warrant These people are truly amazing. They make you feel at home from the moment you step foot in the door. They have the lowest prides and the best warranties. I just bought bought my 6th car from them. At this rate I don't think I will ever buy a car from anywhere else. Huge shout out to Huddy and Jesdica!!! More

Chris in Sales was amazing with my mazda 3 hatchback. He did not make me feel pressured. He answered all my questions. It took me a couple days to get things taken care of but he was patience a hatchback. He did not make me feel pressured. He answered all my questions. It took me a couple days to get things taken care of but he was patience and kept his promises. Thanks More

Outstanding experience all around We purchased a Certified-Pre-Owned 2015 Mazda3 last week and our experience couldn’t be better, it was truly a pleasure to work with Thomas Dubois. T We purchased a Certified-Pre-Owned 2015 Mazda3 last week and our experience couldn’t be better, it was truly a pleasure to work with Thomas Dubois. Thomas was very knowledgeable about all the available vehicles and there was no pressure to buy. We checked out 2 other dealerships and online prices then came back to Hyman Brothers because the Mazda3 drove far better than other similar sized cars we tested, their pricing was great, they offered the highest trade-in value, and because their customer service was best by far. We are very happy with the car and the experience and will be going back to Hyman Bothers when it’s time for our next car. More

Car buying should always be this easy! We were looking at a few different makes of vehicles and in the end, Mazda stood out above the rest. I love my CX-9!!! Thomas Dubois was our consult We were looking at a few different makes of vehicles and in the end, Mazda stood out above the rest. I love my CX-9!!! Thomas Dubois was our consultant and he did a wonderful job. He was professional and let us take our time in making our decision. When we finally decided on the model and extras we wanted, it wasn't on the lot. Thomas found the exact CX-9 we wanted and had it brought to the dealership. Thomas and Hyman Bros. were very easy to deal with--we never felt any pressure to buy the car. They answered all of questions honestly and gave us relevant information so we could make our decision. More

Poor service from Sales Manager of all people This dealership pulls you in with their ads, promising the same price as car max and free shipping. However, when I called to speak with their sales m This dealership pulls you in with their ads, promising the same price as car max and free shipping. However, when I called to speak with their sales manager Josh the truth is revealed. If large amounts of money can't be made, they simply aren't interested. I'm a pre approves customer that was very interested in a car, Josh was happy to tell me all about the vehicle, tell me to contact him... Until I mentioned "the trade" then he didn't respond to my email, no counter offer. Actually, he had another salesman email me and say the car was sold and Josh the manager was on a "nice" vacation to put it exactly as written. This Mazda dealership lost a pre approved customer that would have been able to work out a deal even without the trade. Buyer Please BEWARE More