Southern Mazda Newport News

I made my appointment online and I didn’t know what to expect. Wow, I was pleasantly surprised by their professionalism and friendly attitude. expect. Wow, I was pleasantly surprised by their professionalism and friendly attitude. More

Everyone was so nice. They were very knowledgeable of the products. They answered all my questions and offered to assist me with setting up my car. They were very knowledgeable of the products. They answered all my questions and offered to assist me with setting up my car. More

Was not impressed with my first visit. Had to bring my car back for the same problem. The second visit was much better. Car was fixed and have no issues now. They do need to something with Had to bring my car back for the same problem. The second visit was much better. Car was fixed and have no issues now. They do need to something with their phones though hard to get a hold of anyone. More

Logan was able to diagnose and correct a rare and very tricky issue my car started having after work at an outside body shop. He got me back on the road safely and quickly, ensuring the problem was fixed tricky issue my car started having after work at an outside body shop. He got me back on the road safely and quickly, ensuring the problem was fixed before I left the service department. I was impressed by his knowledge about the differences in each Mazda3 generation. Caitlyn was very professional and sent text updates about the status of my vehicle while they had it. More

New Service Manager Jay Tippett tackled a complex repair on my 2008 Mazda CX-9 with outstanding dedication. He oversaw every detail from start to finish, delivering on his word with integrity. My car runs l on my 2008 Mazda CX-9 with outstanding dedication. He oversaw every detail from start to finish, delivering on his word with integrity. My car runs like new, and I confidently recommend Southern Mazda Newport News under his leadership! Donald West More

Ayden was very helpful. I hit something on the highway and he squeezed me in to check if my car was safe to drive. I hit something on the highway and he squeezed me in to check if my car was safe to drive. More

They stopped giving me free oil changes. That's really bummed me out But they gave me a free state inspection I appreciated that That's really bummed me out But they gave me a free state inspection I appreciated that More

Tyler was a competent and friendly salesman who was not pushy and actually pleasant to work with. He took the time to explain things during and after the whole process. pushy and actually pleasant to work with. He took the time to explain things during and after the whole process. More

It's obvious customer service matters to this dealership. My Mazda 6 was in the shop for repairs. They went above & beyond explaining AND showing me the issues. They understand the economy & went to great le My Mazda 6 was in the shop for repairs. They went above & beyond explaining AND showing me the issues. They understand the economy & went to great lengths to make repairs affordable. When devastation struck my family, they were a tremendous blessing in working with me in my time of need. AGAIN going above & beyond to be there in our time of need. I recommend this dealership to all...especially the repair shop. More

Great professional customer service. Quick and through. The inspection video is very helpful. Let me know what was good and what needed additional attention. Quick and through. The inspection video is very helpful. Let me know what was good and what needed additional attention. More